General Manager

General ManagerAs the General Manager of Sofive Mount Laurel, you will lead all day-to-day operations of our indoor soccer facility. This role is critical in delivering exceptional customer experiences, managing a dynamic team, driving local revenue, and upholding Sofive's high operational standards.Key ResponsibilitiesOversee all daily operations to ensure a smooth, efficient, and customer-first experienceHire, train, and lead all center staff (Assistant Managers, Duty Managers, Program Coordinators, Sports Associates, and Service Representatives)Conduct weekly staff and management meetings for alignment and communicationDrive local marketing and sales initiatives to boost participation and community engagementMonitor KPIs, manage payroll and inventory, control supply expenses, and ensure timely bank depositsOperate within budget and maintain strict compliance with company policies and proceduresPerform daily facility walk-throughs to ensure cleanliness, safety, and operational excellenceSupport the continuous development and improvement of Sofive's operational standardsTake on additional responsibilities as needed to meet business goalsQualificationsDeep passion for and understanding of the soccer industry5+ years of management experience, preferably in sports, recreation, hospitality, or a related fieldProven leadership ability with experience managing diverse teamsExcellent communication skills with a customer-centric mindsetHighly organized, detail-oriented, and committed to delivering a top-tier customer experienceDemonstrated success in meeting or exceeding revenue and operational targetsBachelor's degree strongly preferredProficiency in Microsoft Office and Google Workspace toolsWhat We OfferCompetitive SalaryBonus Structure: Performance-based incentivesBenefits: Comprehensive benefits package, including medical coverage and 401KGrowth: Opportunity to grow within a fast-paced, soccer-centric company