Supply Chain Program Specialist Global Technology Fulfillment, OTS- Supply Chain:Technology Fulfillment Services Execution (NA)

Technology Fulfillment Services Execution Lead

In this role, you are the execution lead for technology fulfillment across multiple concurrent demand streams launches, operations, and programs within your region. You'll interpret demand signals, drive cross-functional coordination with deployment, logistics, and vendor teams, and own delivery performance from order creation through completion. You serve as the go-to for translating operational complexity into clear recommendations and resolving fulfillment blockers before they impact customers. You'll also mentor execution specialists around you, raising the bar through coaching and modeling owning the outcome, not just your own workload. When something goes wrong, you own the recovery. When fulfillment runs clean, it's because you drove it there.

Key job responsibilities:

• Drive end-to-end fulfillment execution across multiple demand streams launches, operations, and programs owning delivery performance from demand signal through order completion.
• Lead cross-functional coordination with deployment, logistics, planning, and vendor teams to resolve fulfillment blockers and align delivery commitments with customer milestones.
• Own supplier escalation management and delivery tradeoff recommendations to maintain on-time, in-full performance across your portfolio.
• Drive process improvement initiatives, technology adoption, and standardization efforts that increase execution efficiency and reduce manual intervention across your region.
• Mentor fulfillment execution specialists by reviewing their work, coaching on escalation structure and data-driven decision-making, and raising the operational bar across the team.

A day in the life:

Your morning starts with a cross-regional scan flagging at-risk orders, prioritizing interventions, and connecting dots across demand streams before they become problems. Mid-morning brings cross-functional syncs with deployment, logistics, or vendor teams where you translate operational complexity into clear recommendations. Afternoons shift to program execution driving process improvements, tracking technology adoption, or building analytics that show what's working. Mentoring happens naturally throughout: coaching specialists on escalation structure, demand signals, and data-driven decision-making. You own outcomes end-to-end as an IC, but your real multiplier is making the team around you sharper every week.

About the team:

The Technology Fulfillment Services Execution team is the supply chain engine behind Amazon's global technology infrastructure. The team manages high-volume fulfillment across launches, operations, and programs year-round coordinating across concurrent demand streams with external suppliers and internal deployment, logistics, and planning partners across five regions. You'll be a core contributor within that engine owning cross-functional execution across your portfolio, mentoring the specialists around you, and driving the process improvements and technology adoption that make the team better over time.

Basic qualifications:

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications:

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.