ServiceNow Developer/ Admin - REMOTE

ServiceNow Developer/ Admin

Hands-on role that includes the daily support, operations, and solutioning of the ServiceNow platform, including CMDB, ITAM, ITBM, ITOM, ITSM, etc. This includes solution architecture design, process architecture, platform upgrades, and development of enhancements/customizations and platform ownership. Provides technical/management leadership on major tasks or technology assignments. He/she establishes goals and plans to meet project objectives. He/she must have domain and expert technical knowledge. Designs and develops solutions to complex applications problems, system issues, or network concerns. Perform systems management and integration functions. Functions as a technical expert across key tasks and on multiple complex and high impact work.

Required:

Must have at least 7 years of relevant experience Must have at least 7 years of ServiceNow configuration Must have experience with development and systems integration Must have a bachelor's degree in computer science or related field from an accredited university

Responsibilities:

Develop strong relationships with internal and external stakeholders to understand the client's vision and how ServiceNow plays in their digital transformation journey Provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting, and maintaining the ServiceNow platform Develop and maintain a comprehensive technical blueprint of the ServiceNow services, creating solution options that align IT services with business missions, goals, and objectives with consideration of both technical and non-technical implications and trade-offs Manages technical governance processes including working with stakeholders to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and on-going support that align with ServiceNow out of the box capabilities Consults with the customer on new modules purchase, license requirements, and all components related to ServiceNow agreement renewals Evaluate ServiceNow platform performance, isolate and debug software problems, and make recommendations for problem resolution Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis using agile methodologies Perform hands-on technical development work and create and use update sets to move customer configuration between environments Escalate issues to vendor and third-party entities, as necessary and directed by the Government