ServiceNow HR Service Delivery (HRSD) Integration
Full-time
Elfonze Technologies Pvt Ltd
Role Description
This is a remote position.
Key Responsibilities
- Integration Architecture & Implementation
- Design, build, test, and maintain robust, scalable integrations between ServiceNow HRSD and Workday using IntegrationHub (Workday HR Spoke), custom REST/SOAP Web Services, and APIs.
- Configure real-time and scheduled inbound/outbound data flows between Workday (source of truth for HCM) and ServiceNow HR Profiles/Tables (Worker Profile, Job/Org Data, Direct Reports).
- Set up webhooks, data mappings, error-handling mechanisms, and logs to ensure high data integrity, system security, and performance across platforms.
- ServiceNow HRSD Development & Customization
- Perform custom scripting across ServiceNow using JavaScript, Glide APIs (GlideRecord, GlideSystem, GlideAjax), Business Rules, Client Scripts, UI Policies, and Script Includes.
- Configure and customize core HRSD modules: HR Case Management, HR Criteria, HR Profile Security, Lifecycle Events, HR Service Catalog, and Employee Center.
- Build automated workflows using Flow Designer and workflow engines to trigger Workday transactions or pull Workday To-Dos/data directly into Employee Center widgets or Virtual Agent topics.
- Maintenance & Technical Leadership
- Troubleshoot complex data sync issues, API failures, payload transformations, and script performance bottlenecks between ServiceNow and Workday.
- Collaborate with HR business stakeholders, platform architects, and Workday administrators to gather requirements and translate them into technical designs.
- Adhere to ServiceNow development best practices, maintain code hygiene, and document architecture, integration mapping specs, and data flows.
Company Description
Vacancy posted 4 days ago
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