Customer Service / Account Coordinator

Account Services Representative

We are seeking a motivated and detail-oriented Account Services Representative to join our growing team. This role serves as the primary point of contact for customers, working closely with internal production, vendors, and operations teams to ensure projects are completed accurately and on time. This is a fast-paced, hands-on role where no two days are the same. Ideal for someone who enjoys multitasking, problem-solving, and working in a team-driven environment.

Key Responsibilities

• Communicate daily with customers, account executives, and production teams regarding project status and timelines
• Gather and verify job requirements before production to ensure accuracy
• Enter job specifications into internal systems and manage scheduling
• Coordinate with vendors, production staff, and customers to ensure timely execution
• Identify and resolve issues by collaborating across departments
• Track production runs and ensure accurate documentation for billing
• Maintain and update customer and job records
• Coordinate shipments with warehouse and logistics teams

Qualifications

• 13 years of experience in customer service or account support
• Strong communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced, high-volume environment
• Proficient in Microsoft Office
• Experience in commercial printing is a plus
• Must be fluent in English

Compensation & Benefits

• Salary: $55,000 $70,000 (based on experience)
• Signing bonus available after 6 months
• Medical, Dental, and Vision insurance
• 401K (after 1 year)
• Paid vacation and sick time
• Opportunities for growth and advancement

Schedule

Monday through Friday 8:00 AM 5:00 PM

Why Join Us

• Fast-growing company with strong team culture
• Opportunity to make an immediate impact
• Collaborative environment with cross-functional exposure
• Career growth potential