(Korean Bilingual) Customs Brokerage Manager

Director of Freight Forwarding / Branch General Manager We are seeking a proactive, entrepreneurial-minded Director of Freight Forwarding / Branch General Manager to lead and grow our freight forwarding operations. This is a high-impact leadership role where you will oversee all aspects of the business, including sales, marketing, operations, customer service, P&L management, and employee development. As we continue to expand our U.S. footprint, we are looking for a self-starter who can drive business development efforts, build strategic partnerships, and scale both revenue and service capability. This role is ideal for a candidate who thrives in a growth-stage environment, is not afraid to get hands-on, and is comfortable making strategic decisions while leading by example. Fluency in Korean and English is required to communicate effectively with headquarters, partners, and clients. Business Development & Growth - Proactively identify and pursue new business opportunities in freight forwarding and logistics. - Develop and maintain strong relationships with key customers and partners. - Represent the company externally to grow brand presence and regional influence. - Launch and execute initiatives to penetrate new markets and drive consistent revenue growth. Strategic Leadership & P&L Ownership - Own and manage the branchs full Profit & Loss (P&L) accountability. - Set short- and long-term goals for sales and operational performance. - Lead budget planning, forecasting, and KPI tracking. Freight Forwarding Operations - Oversee air, ocean, import/export, and domestic freight operations. - Ensure service excellence, compliance, and continuous process improvement. - Lead vendor and carrier negotiations and manage service-level agreements (SLAs). Team Leadership & HR Management - Hire, train, and mentor staff across operations, sales, and support. - Drive a high-performance culture by setting clear expectations and leading by example. Handle performance reviews, disciplinary actions, and ongoing professional development. Customer Experience & Communication - Foster a customer-first culture and ensure seamless handling of escalations and service delivery. - Establish proactive communication protocols with internal teams and external clients. - Maintain transparency and responsiveness across all departments. Contract, Vendor & Compliance Management - Oversee contract administration, rate filings, and legal documentation with clients and vendors. - Ensure compliance with all local, federal, and international trade regulations. - Serve as the key contact for regulatory bodies and service partners. Qualifications - Minimum 7-10 years of freight forwarding or logistics experience, with at least 3 years in a senior leadership role. - Proven ability to build new business and grow existing accounts. - Strong understanding of freight operations, customs compliance, and international logistics. - Full P&L management experience. - Bilingual in Korean and English (spoken and written) Required. - Excellent leadership, negotiation, and client relationship management skills. - Proficiency with logistics systems (e.g., Cargowise, SAP, etc.) and Microsoft Office. - Bachelors degree in Business, Logistics, Supply Chain, or related field (MBA is a plus). Key Traits - Proactive and Strategic Thinker - Entrepreneurial and Revenue-Driven - Confident Decision Maker - Strong Leadership and Team Management - Bilingual Communicator (Korean/English) - Results-Oriented with High Accountability Work Conditions - Salary: $85,000-$105,000 (based on experience) - Employment Type: Full-Time, On-Site - Location: Compton, CA - Work Hours: Monday-Friday, 8:00 AM - 5:00 PM Company Benefits - Health, Dental, Vision Insurance 100% coverage for you and your family - Paid Time Off - 401(K) with Company Match - Free Daily Lunch Catering - Annual Performance-Based Incentives - Certification Recognition Program - Fitness Center Membership Subsidy Program #J-18808-Ljbffr Harmonious Hiring LLC