Membership Services Supervisor

: Summary The Membership Services Supervisor will lead a team of approximately 10 group account coordinators and assistants with loading group rates, coverages and ID cards. Ideally, this individual would be ready to move into a manager role within a few years. Assist in membership/enrollment, billing, collections, and/or customer service aspects for assigned department(s). Responsible for providing prompt, quality processing, enrollment, customer service, cash management activities, and administrative services for groups/agents, small groups, and/or policyholders. Description Logistics:

• This position will be in office at 4101Percival Road, Columbia SC on Tuesday, Wednesday and Thursday.
• Work from home on Monday and Friday. To work from home, you must have high-speed internet service (non-satellite) and a private home office.
• There will be regular over-time during peak season (November through January) This will include weekdays and weekends.
• Bonus potential of up to $2,000 per quarter.

What You Will Do:

• Assist management with verifying the accuracy and timeliness of workflow functions. Serves as liaison, coordinating with other departments as needed. Ensures compliance with all applicable laws and standards, and timely and accurate reporting to regulatory agencies for financial and compliance related transactions.
• Influences training needs for department to provide excellent customer service with customers, marketing, management/others.
• Performs quality control functions for work performed. Develops work plans to improve quality performance. Prepares/reviews weekly/monthly reports. Works with internal and external departments, customers, and agencies to resolve issues that may arise.
• Participates in the planning, organizing, and implementation of new groups, renewing groups, and existing groups. Develops, maintains, and updates procedures. Coordinates special projects, system testing, system enhancements, group set-up maintenance, etc.

What You Need to Qualify:

• Required Education: Bachelor's degree OR four years of job-related work experience.
• Required Work Experience: Three years of experience in membership, billing, claims processing, accounting and/or customer service, or a combination of these areas. One of the three years must be in a team lead/leadership role OR equivalent military experience in grade E4 or above.
• Required Skills and Abilities: Knowledge and proven ability in a membership or billing system. Good judgment skills. Demonstrated proficiency in spelling, punctuation, and grammar. Demonstrated verbal and written communication skills. Effective customer service and organizational skills. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Basic business math proficiency. Ability to lead and motivate employees.
• Required Software and Other Tools: Microsoft Office.

What We Prefer You Have:

• Intermediate level Excel skills.
• Supervised or been a team lead in a fast-paced production environment.

What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match
• Fantastic health plans and free vision coverage
• Life insurance
• Paid annual leave — the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and a healthy lifestyle premium discount
• Tuition assistance
• Service recognition

What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with the most qualified candidates. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail View email address on us.fitly.work or call View phone number on us.fitly.work with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.