Account Delivery Manager

Job Description We are seeking an experienced Account Delivery Manager to lead a team providing application maintenance and support services for our customer’s Computer Aided Dispatch (CAD) systems. The ideal candidate will be local to the New York City area, possessing strong client management skills, and having a proven track record in managing teams delivering mission-critical IT services. This resource will oversee the delivery of application maintenance and support services for critical systems, ensuring high availability, performance, and reliability. You will act as the primary point of contact for stakeholders, fostering strong client relationships and ensuring client satisfaction. This involves managing, mentoring, and leading a team of technical professionals responsible for system maintenance, incident resolution, and enhancements. A core responsibility is also collaborating with the customer leadership to understand operational needs, align service delivery with expectations, and drive continuous improvement to help develop and implement service delivery strategies, including proactive maintenance plans and risk mitigation approaches. You will coordinate with cross‑functional teams to resolve complex technical issues and implement system upgrades/patches while providing regular reports on system performance, team activities, and client feedback to internal and external stakeholders. It is expected to stay updated on industry best practices and emerging technologies related to CAD systems and public safety solutions. Compensation ranges from $80/hr-$90/hr based on years of experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Minimum of 10 years of experience in IT service delivery, account management, or project management, with a focus on mission-critical systems Prior experience with mission critical systems, preferably in public safety or emergency services Proven ability to build and maintain strong client relationships with excellent communication and interpersonal skills Experience managing and motivating technical teams to deliver high-quality services Familiarity with application maintenance, support processes, and IT service management (ITSM) frameworks such as ITIL Familiarity with dispatch system operations or similar emergency response environments Experience working with government agencies or public safety organizations, particularly in New York City Strong problem-solving and decision-making skills Excellent organizational and time-management abilities Ability to work under pressure and manage multiple priorities in a fast-paced environment Knowledge of public safety operations and regulatory requirements Relevant certifications such as PMP or ITIL Background in managing 24/7 support operations for critical systems #J-18808-Ljbffr Insight Global