Client Delivery Manager
Circles
Role Description
Own end-to-end technical delivery of Telecom BSS transformation programs, ensuring successful execution from solution design through implementation, testing, production launch, hypercare, and transition to operations.
- Serve as the primary customer-facing Single Point of Contact (SPOC) for all technical delivery activities, providing clear communication, governance, and accountability throughout the engagement lifecycle.
- Partner with customer business, IT, architecture, and operations teams to understand business objectives, delivery expectations, and desired outcomes, translating them into executable delivery plans.
- Develop and manage integrated program plans, delivery roadmaps, milestone schedules, dependency matrices, release plans, and critical path activities across multiple workstreams.
- Lead and coordinate cross-functional delivery across Product Management, Architecture, Engineering, QA, DevOps, Infrastructure, Cloud, Security, SRE, Database, Operations, and third-party vendors to ensure timely and high-quality execution.
- Establish and drive effective delivery governance through daily stand-ups, program reviews, technical governance meetings, war rooms, sprint reviews, steering committees, executive status reviews, and customer workshops.
- Own and proactively manage technical Risks, Assumptions, Issues, Dependencies (RAID), change requests, scope management, and recovery plans, ensuring timely escalation and resolution of critical delivery challenges.
- Track program health, delivery progress, milestones, resource utilization, budget, quality metrics, and KPIs, providing regular executive reporting to internal leadership and customer stakeholders.
- Ensure successful planning and execution across all delivery phases, including Development, SIT, UAT, Pre-Production, Production, Disaster Recovery, production integration, go-live, and hypercare.
- Coordinate end-to-end integration activities across CRM, Billing, Charging, Enterprise Product Catalogue, Order Management, Provisioning, Digital Channels, OSS/BSS, Enterprise Systems, Network Platforms, and external partner ecosystems.
- Work closely with Enterprise Architects and Solution Architects to ensure technical delivery aligns with the approved architecture, business requirements, technology standards, and non-functional requirements.
- Drive production readiness by coordinating environment readiness, deployment planning, cutover execution, rollback planning, operational acceptance, and transition to managed services.
- Build trusted relationships with customers, partners, and internal stakeholders by providing proactive communication, transparent reporting, and timely issue resolution.
- Facilitate Agile delivery practices across multiple teams, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, release planning, and cross-team synchronization.
- Monitor Agile delivery metrics such as velocity, burn-down, cycle time, throughput, and release predictability to continuously improve engineering efficiency and delivery performance.
- Eliminate delivery blockers by fostering collaboration across business, product, engineering, and operations teams while driving timely decision-making and execution.
- Manage customer feedback, technical escalations, and partner issues, ensuring prompt resolution and continuous improvement of delivery processes and customer experience.
- Support pre-sales, solution planning, and customer onboarding by contributing delivery estimates, implementation strategies, resource planning, and execution roadmaps.
- Drive continuous improvement initiatives across delivery governance, engineering practices, release management, quality assurance, automation, and operational excellence.
- Mentor Technical Leads, Scrum Masters, and Workstream Leads while promoting a culture of ownership, collaboration, accountability, and engineering excellence.
Qualifications
- 15+ years of experience in Technical Program Management, Client Delivery Management, or Technology Delivery within Telecommunications or large-scale enterprise software programs.
- Proven experience delivering end-to-end Telecom OSS/BSS transformation programs with expertise in CRM, Billing, Real-Time Charging, Enterprise Product Catalogue, Order Management, Provisioning, Fulfilment, Digital Channels, OSS/BSS, and enterprise integrations.
- Demonstrated experience serving as the customer-facing technical delivery owner and Single Point of Contact (SPOC) for large-scale transformation programs.
- Strong experience managing cross-functional engineering teams across Product Management, Architecture, Development, QA, Infrastructure, DevOps, Cloud, Security, SRE, Database, and Operations.
- Proven expertise in program planning, dependency management, release management, production readiness, cutover planning, risk management, and executive governance.
- Extensive knowledge of Software Development Lifecycle (SDLC), Agile delivery methodologies (Scrum, Kanban, SAFe), DevOps, CI/CD, and modern engineering practices.
- Strong understanding of cloud-native platforms, APIs, microservices, enterprise integration, distributed systems, and telecom application architecture.
- Experience managing multi-vendor delivery, offshore/onshore teams, customer governance, and executive stakeholder communications.
- Excellent leadership, stakeholder management, communication, negotiation, facilitation, and presentation skills with the ability to influence both technical and business stakeholders.
- Strong analytical and problem-solving skills with the ability to manage complex programs, competing priorities, and fast-paced delivery environments.
- Experience using Agile and project management tools such as Jira, Confluence, Azure DevOps, or similar platforms.
- Good understanding of TM Forum standards (eTOM, SID, Open APIs), ITIL, and Telecom operating models is preferred.
Requirements
- Technical Program Management
- Client Delivery Management
- Customer Success & Stakeholder Management
- End-to-End Technical Delivery
- Cross-functional Leadership
- Agile Program Delivery
- Program Governance & Executive Reporting
- Risk, Issue & Dependency Management
- Release & Environment Management
- Production Readiness & Go-Live Management
- Telecom OSS/BSS Domain Expertise
- Engineering & Architecture Coordination
- Vendor & Partner Management
- Executive Communication
- Continuous Improvement & Operational Excellence
Success Measures
- Successful delivery of customer commitments within scope, schedule, budget, and quality targets.
- High customer satisfaction and trusted client relationships.
- Predictable delivery through effective governance, planning, and proactive risk management.
- Successful production launches with minimal business disruption.
- Strong cross-functional collaboration across Product, Engineering, Architecture, Operations, and Customer teams.
- Continuous improvement in delivery efficiency, engineering quality, Agile maturity, and customer outcomes.
Company Description
Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
$80k
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