Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to join our growing team and serve as a strategic partner to our customers. This is a full-time remote position based in the United States . What You'll Do Own Strategic CustomerRelationships Build trusted partnerships with key customer stakeholders across brands, agencies, and commerce teams. Act as a strategic advisor, helping customers maximize value from Intentwise's platform and solutions. Lead regular business reviews, success planning, and executive-level conversations. Drive Adoption, Retention & Growth Ensure customers successfully adopt and expand their use of Intentwise Ad Optimizer, Intentwise Analytics Cloud, Intentwise Explore, and emerging AI solutions. Identify opportunities for account growth, upsells, cross-sells, and long-term expansion. Partner closely with Sales to support renewals and revenue growth initiatives. Champion the Voice of the Customer Serve as the primary advocate for customers across Product, Engineering, Marketing, and Sales. Gather customer feedback, identify trends, and influence product direction based on market needs. Help customers navigate change and adopt new capabilities as the retail media landscape evolves. Proactively Manage Success & Risk Monitor account health and customer engagement to identify risks before they become issues. Develop action plans that improve retention, satisfaction, and business outcomes. Drive resolution of customer challenges with urgency and ownership. Represent Intentwise Externally Travel periodically to customer offices, industry events, and conferences as needed. Build strong relationships within the broader retail media and e-commerce ecosystem. What We're Looking For 5+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role. Hands-on experience working with Amazon Ads, Walmart Connect, retail media networks, or e-commerce technologies. Proven success managing customer relationships, driving retention, renewals, and account growth. Strong business acumen with the ability to connect platform capabilities to customer outcomes. Excellent communication, presentation, and stakeholder management skills. A proactive, highly organized approach with a strong sense of ownership and execution. Passion for helping customers succeed in a fast-paced SaaS environment. Qualifications Bachelor's degree in Business, Marketing, Communications, or a related field required. Experience in retail media, digital advertising, e-commerce, or analytics platforms strongly preferred. Why Join Intentwise? At Intentwise, we're building the future of commerce intelligence, observability, and AI-driven retail media operations. You'll work alongside a passionate team that is helping some of the world's leading brands and agencies make smarter decisions using data and AI. What You'll Get The opportunity to work with cutting-edge commerce data, analytics, and AI technologies. Exposure to leading brands, agencies, and retail media programs. A collaborative, innovative, and learning-focused culture. The ability to influence product strategy and customer success at a rapidly growing company. Competitive compensation, benefits, and growth opportunities. Join us in shaping the next generation of retail media intelligence and commerce technology.