Sales Support & Administration Coordinator

Sales Support & Administration CoordinatorSydney | Hybrid (2 days in office)Are you an organised administrator who enjoys supporting sales teams, managing processes and solving problems behind the scenes?We're looking for a Sales Support & Administration Coordinator to support our Account Management team, ensuring customers receive a seamless experience from order processing through to onboarding and implementation. This is a hands-on role focused on administration, process execution and stakeholder coordination.What You'll DoProvide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.Support the sales team with onboarding, order processing and contract implementationAssist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issuesMaintain accurate records and workflows in Salesforce and internal systemsHelp remove roadblocks and ensure a smooth customer experienceIdentify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.About YouExperience in Sales Support, Administration, Customer Operations or Account CoordinationConfident using Salesforce, CRM systems and Microsoft OfficeExposure to billing, invoicing or SAP is highly regardedStrong attention to detail and organisational skillsEnjoy working in a fast-paced, process-driven environmentExperience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.Why Join Us?Supportive team with full training providedHybrid working modelVaried role with exposure to sales, legal, finance and customer operationsOpportunity to build valuable commercial and stakeholder management skills.Be part of a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 businessAbout the BusinessLexisNexis Risk Solutions is the essential partner in the assessment of risk. We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.You can learn more about LexisNexis Risk at the link below.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact View phone number on click.appcast.io.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights.