Top Secret Cleared Sr. IT Specialist

Job Description

Insight Global is looking to hire a Top Secret cleared IT Specialist sitting onsite in Washington, DC. This role supports a contract providing IT services to the FBI by delivering reliable, IT support to end users who are overseas. The position focuses on troubleshooting and resolving hardware, software, and connectivity issues to ensure end-users can perform their work without disruption.

The role requires the ability to work independently with minimal supervision, as well as collaborate with team members on more complex technical issues. Strong customer service skills, sound judgment, and initiative are essential, along with the ability to research issues, follow established procedures, and apply effective solutions.

Typical day-to-day responsibilities include installing, maintaining, and supporting desktop systems, peripherals, business applications, and multiple operating systems.

Additional Responsibilities:

• Install, configure, and maintain desktops, laptops, peripherals, and software across networked (classified and unclassified) and standalone environments

• Troubleshoot and resolve hardware, software, and connectivity issues for desktop and portable systems

• Provide direct support to end users by answering questions and walking them through technical issues

• Manage and update tickets in the trouble-ticketing system, ensuring timely resolution and accurate documentation

• Perform system upgrades, patches, and installations across multiple devices and environments

• Support users in remote or overseas locations as needed

• Conduct IT audits in compliance with established policies and procedures

• Prepare status updates and reports for team leads

• Communicate with users via phone, email, and in person to resolve issues efficiently

• Identify trends or recurring issues and suggest process improvements

• Prepare equipment for reuse, transfer, or surplus

• Support hardware setups including printers, multi-function devices, and other peripherals

Compensation:

$25.00/hr to $30.00/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

- Active Top Secret security clearance

- Education and experience requirement: Bachelor’s degree with 5 year of related experience, Associate’s degree with 7 years of related experience, High School Diploma with 8 years of experience, or 9+ years of related experience in lieu of a degree/High School Diploma

- Active IT Certification

- Prior end user IT support experience in troubleshooting hardware, software, and connectivity issues

- Demonstrated experience installing, maintaining, and repairing desktop operating systems, business applications, computer hardware, peripherals, and printers

- Working knowledge of IT ticketing systems (opening, updating, and closing tickets)

- Ability to provide in person, desk side IT support in a secure environment

- Strong customer service, communication skills, and professional demeanor - Previous experience supporting DOJ