Manager, Strategy & Insights

DescriptionBrandwatch is the global leader in social and digital consumer intelligence, working with the biggest brands and most admired agencies worldwide – 39 of the Fortune 100 are clients. Recently named a leader in The Forrester Wave, we build smart software solutions that help capture, understand and share insights from millions of conversations across the web and beyond. Home to over 500 people worldwide with offices in 10 locations, Brandwatch is a place that motivates and supports its staff to find answers to new problems in an ever changing social and digital world. Brandwatch is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals.Manager, Strategy & Insights, US The Brandwatch Strategy & Insights team’s mission is to help clients leverage the power of social intelligence to inform strategy, monitor progress and measure success of client business initiatives.The team synthesizes and interprets vast amounts of social content to provide actionable insights that tie back to a client’s business goals. This is a leadership role within Strategy & Insights Services, reporting to the Global Director of Strategy & Insights. While this role carries management responsibilities for Research Analysts and Consultants based in North America, Strategy & Insights is a global department and the role also requires close collaboration across international teams and cross-functional departments.The Manager, Strategy & Insights will:Directly manage and coach a team of Research Consultants & Analysts, taking an active role in resourcing, hiring, training and nurturing talent on the team.Identifying creative solutions to problems and navigating ambiguity in a growth environmentOversee the development, execution and delivery of custom research projects, ensuring high quality deliverables are on time and on target.Help to develop best practices and standards for client management, research protocols, solutions, deliverables and inter-team collaboration/processes.Cross-functionally partner with members of the leadership team on commercial strategies, packages, marketing, etc.Collaborate closely with Consultants and Analysts on client deliverables and client relationships, supporting planning sessions, mid-point check-ins, reviews and deliveries.Represent the team in client-facing meetings and present to internal and external audiences, as needed.Travel when required to in-person consultations, including some travel outside of standard office hours (<20%).Stay up to date on the full range of Brandwatch products and have a solid understanding of API applications and advanced research methods.Stay up to date on industry trends and broader research trends to ensure innovation and evolution of approaches and deliverables.Role Requirements:Commercial research experience, including exposure to international consumer insights and social media research.2+ years of people management experience and strong international leadership skills.Experience with Boolean searches and unstructured data.Technical aptitude for learning new software and conducting both quantitative and qualitative analyses.Strong business writing and communication skills.Strong level of competency in Excel (including formulas, pivot tables & charting), Word and PowerPoint.Experience of working in an agency-style environment a plusLanguage skills a plus (French, German, Spanish, other)Success Measures:A growing team of Consultants & Analysts who are equally challenged and supported.On time insights deliverables that generate positive feedback and strengthen client retention.Development of thought leadership and a point of view for social research methodologies and best practices.Effective collaboration across Brandwatch teams.Partnership in cultivating a collaborative, creative culture.Successfully represent Brandwatch externally, including networking and presentation events where applicable.New partners, tools and research methodologies developed, introduced and successfully adopted by analysts.Collaborate with leadership on strategic planning for research methods, product portfolio development and innovation projects.At Brandwatch, we offer flexible and remote working, a competitive benefits package, an extensive people development program, including LinkedIn Learning for every employee and in-house courses such as our Brandwatch Leadership Development program, and community-focused groups, such as our Diversity & Inclusion and Green committees.Working at Brandwatch: Our values are about being authentic, bold, and creative. And we believe these values are best embodied by enabling people to do their best work in an environment that works for them. Whether fully remote, within one of our global offices, or a combination of the two, we have the tools and resources to make working to these values both possible and enjoyable.As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and follow @Cision on Twitter.Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.