Customer Service Specialist

Customer Insight Associate Analyst

Location US-KY-Louisville Company Canon U.S.A., Inc. Requisition ID 34441 Category Office Services Position Type Full-Time Workstyle Full-Time On Site

About the Role

Responsible for assisting the account team by providing fleet management support to clients. Supports site assessment project teams, assists teams through the assessment and reporting process, and prepares assigned project deliverables. Provides additional support as assigned for special projects that include, but are not limited to, on-site customer technology surveys and work flow data collection for workflow illustrations (floor plans, flow charts, data graphs etc.).

Your Impact

- Assists customer installation, implementation and redeployment plans for account team review.
- Tracks and reports project issues risks.
- Collects all information for invoice generation and monthly data relative to contractual requirements.
- Completes all reporting needs and develops appropriate documentation, providing appropriate data for analysis and recommendations.
- Identifies end-user training opportunities and advises account or solutions integration team of those needs.
- 100% customer satisfaction.
- Provides suggestions and solutions regarding adjustments to the fleet in order to optimize the client environment.
- Obtains basic knowledge of all EMSD offered solutions and products through training.

About You: The Skills & Expertise You Bring

- Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.
- Experience in Managed Print Services.
- Intermediate Excel and Microsoft Office skills.
- Must be able to multitask, balance workload and follow up.
- Analytical and organizational skills.
- Must be detail orientated.
- Comfortable communicating to both internal and external audiences.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require minimal travel, including overnight stays (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs. May require the transport of devices.

We are providing the anticipated base salary range for this role: $42,190 - $63,160 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at

Who We Are

Where Talent Fosters Innovation.


Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else


*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.


Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.


You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at


#CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM-19 #LI-RH2

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