General Manager

General Manager

Glen Allen, VA 23059

Overview

Salary Range $70,000.00 - $80,000.00 Salary/year Level Experienced Position Type Full Time Job Shift Any Education Level High School Travel Percentage Negligible Category Hospitality - Hotel

Description

Job Title: General Manager

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Status: Full-time, Exempt

Reports To: Regional Director of Operations

Supervision: Front office manager, Executive Housekeeper, Chief Engineer and Property based associates

Pay Structure: Salary, Paid Bi-weekly

Position Overview :

As a Hotel General Manager, your responsibilities encompass overseeing all aspects of the hotel's operations to ensure smooth functioning, excellent guest experience, and profitability.

Responsibilities

Leadership and Management:

Provide strong leadership to the hotel staff, including department heads, to ensure alignment with the hotel's goals and objectives.

Supervise and manage all hotel personnel, including hiring, training, scheduling, evaluating, and disciplining as necessary.

Foster a positive work environment that encourages teamwork, collaboration, and high morale among staff members.

Operations Management:

Oversee day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, maintenance, and other departments.

Develop and implement operational policies and procedures to ensure efficient and effective hotel management.

Monitor and analyze hotel performance metrics, such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores, and take corrective actions as needed.

Guest Experience:

Ensure exceptional guest service by setting and maintaining high standards for customer service and hospitality throughout the hotel.

Address guest complaints and concerns promptly and effectively to ensure guest satisfaction and retention.

Implement strategies to enhance the overall guest experience and exceed guest expectations.

Financial Management:

Develop and manage the hotel's annual budget, including revenue forecasting, expense management, and profit optimization.

Monitor financial performance against budget and implement cost-control measures as necessary.

Identify opportunities for revenue growth and implement strategies to maximize profitability.

Sales and Marketing:

Collaborate with the sales and marketing team to develop and implement strategies to attract and retain guests, increase occupancy, and drive revenue.

Maintain strong relationships with corporate clients, travel agencies, and other key stakeholders to drive business and promote the hotel's brand.

Quality Assurance and Compliance:

Ensure compliance with all applicable laws, regulations, and industry standards, including health and safety regulations, labor laws, and licensing requirements.

Conduct regular inspections and audits to maintain quality standards in all areas of the hotel, including cleanliness, safety, and service quality.

Community and Public Relations:

Represent the hotel in the local community and build positive relationships with local businesses, government officials, and community organizations.

Participate in industry events, conferences, and trade shows to promote the hotel's brand and network with potential partners and clients.

Strategic Planning:

Develop and execute long-term strategic plans for the hotel, including expansion, renovation, and rebranding initiatives.

Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and challenges and adjust the hotel's strategies accordingly.

Top Requirements

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications

Qualifications:

Education:

Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field. Some employers may prefer candidates with a master's degree or MBA.

Experience:

Extensive experience in the hospitality industry, with progressively increasing levels of responsibility.

Previous experience in hotel management, including roles such as Assistant General Manager, Director of Operations, or Department Head.

Strong track record of leadership, team management, and achieving operational and financial goals.

Skills:

Excellent leadership and management skills, with the ability to motivate and inspire a diverse team.

Strong business acumen and financial management skills, including budgeting, forecasting, and cost control.

Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.

Problem-solving and decision-making abilities, with a focus on finding innovative solutions to complex challenges.

Proficiency in hotel management software and technology systems, including property management systems (PMS) and revenue management systems.

Attention to detail and a commitment to maintaining high standards of quality and service.

Flexibility and adaptability to thrive in a fast-paced and dynamic environment.

Certifications:

Optional certifications such as Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA) can demonstrate expertise and commitment to the field.

Personal Qualities:

Strong customer service orientation and a passion for delivering exceptional guest experiences.

Integrity, professionalism, and a commitment to upholding ethical standards.

Resilience and the ability to remain calm and composed under pressure.

Initiative and proactive approach to problem-solving and continuous improvement.

Cultural sensitivity and awareness, especially in diverse and international environments.

Leadership by example, with a positive attitude and a willingness to roll up sleeves and work alongside the team when needed.

Overall, a successful Hotel General Manager possesses a combination of education, experience, skills, and personal qualities that enable them to effectively lead and manage a hotel operation, drive business success, and create memorable guest experiences.

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Join Our Team and Passionately Serve Our Guests! At Shamin Hotels, we're not just in the hospitality business; we're in the business of creating unforgettable experiences for our guests. As a family-owned and operated company based in Central Virginia, we take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If you're someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated, we want you on our team! For years, we've been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If you're looking for a company where you can build a career, not just a job, Shamin Hotels is the place for you!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities ! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!