Experienced Performance Manager

Job Description

Job Description

Salary: Base Salary: $75,000 annually Monthly Retention Bonus: 2% retention bonus Commission: Upsell commission opportunities Referral Bonus: Earn additional bonuses for qualified referrals Quarterly Performance Bonus: Rewarding exceptional performance and result

Performance Manager
Recall Masters | Orange County, CA

Recall Masters is the automotive industry's leading customer engagement and recall communications platform, helping dealerships increase service traffic, improve customer retention, and unlock new revenue opportunities. We are seeking a Performance Manager to serve as a strategic advisor to dealership leadership teams and help drive measurable business results across a portfolio of high-value accounts.

The Opportunity
We are looking for an experienced automotive leader who understands dealership operations, can speak the language of Fixed Ops, and has the credibility to influence General Managers, Service Directors, Fixed Operations Directors, and dealer ownership groups.
As a Performance Manager, you will be responsible for strengthening executive-level client relationships, driving retention and growth strategies, identifying performance opportunities, and ensuring dealerships maximize the value of their Recall Masters partnership.

Key Responsibilities
Serve as the primary strategic advisor for an assigned portfolio of dealership and dealer group clients
Build and maintain executive-level relationships with General Managers, Fixed Ops Directors, Service Directors, and ownership groups
Analyze dealership performance metrics and provide actionable recommendations to improve results
Drive client retention, expansion opportunities, and long-term account growth
Lead business reviews and performance discussions with dealership leadership
Partner with internal sales, operations, and product teams to deliver exceptional client outcomes
Identify opportunities to increase recall completion rates, service revenue, customer retention, and overall dealership performance
Mentor and support team members by sharing best practices and industry expertise

Qualifications
5+ years of automotive, dealership leadership, automotive consulting, or client success experience.
Strong understanding of dealership operations, service department performance, customer retention strategies, and profitability drivers.
Experience working directly with Dealer Principals, General Managers, Service Directors, and multi-rooftop dealer groups.
Proven success managing high-value client relationships.
Strong analytical, presentation, and communication skills
Ability to translate data into strategic business recommendations.
Salesforce or CRM experience preferred.

Why Join Recall Masters?

At Recall Masters, we work hard, support one another, and have fun doing it. We are proud to offer a positive, collaborative workplace where employees can grow their careers while making a meaningful impact.

What You'll Love About Working Here:

• Great Place to Work culture focused on teamwork, respect, and employee success
• Fun, friendly, and collaborative work environment
• Fully stocked breakroom with complimentary snacks and beverages
• Employee game room and team-building activities
• Pet-friendly office environment
• Opportunities for career growth, advancement, and professional development
• Recognition programs that celebrate employee achievements
• Community involvement and volunteer opportunities
• Leadership team that values innovation, creativity, and employee feedback

If you're looking for a company where your contributions are recognized, your growth is supported, and your work makes a difference, we'd love to meet you.