Integration Support Engineer

Role: Integration Support Engineer

Location: Chicago, IL (Remote)

Duration: 11+ months

Must have skills:

• IBM WebSphere
• MQ

Years of experience required for each skill? -7-10 years

Nice-to-have skills: Production and application support

Responsibilities:

• As an Application Support Engineer, you will be responsible for acting as a software detective, providing dynamic service by identifying and solving issues within multiple components of critical business systems.
• You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.
• Providing solutions to problems for your immediate team and across multiple teams is a vital part of this role. Advanced proficiency in IBM WebSphere MQ is required.
• Develop a deep understanding of system architecture to anticipate and resolve complex issues efficiently.
• Support and guide less experienced colleagues by sharing knowledge and best practices.
• Contribute to the continuous improvement of support processes and tools to enhance service quality.
• Collaborate with cross-functional teams to ensure seamless integration and operation of business systems.
• Analyze recurring problems to identify root causes and implement long-term solutions.

Key Skills: IBM WebSphere, MQ