Business Program Manager

ComEd Energy Efficiency Program Manager

Support the effective delivery and continuous improvement of ComEd's Commercial and Industrial (C&I) Energy Efficiency programs by contributing to channel management, marketing execution, and performance tracking. As an E02 Program Manager, this role focuses on supporting established strategies and business plans through coordinated project execution, data analysis, and cross-functional collaboration. The position assists with the development, implementation, and evaluation of program initiatives and process improvements, while helping translate business objectives into actionable workplans, project charters, and performance metrics. The role also provides analytical, operational, and quality assurance support across marketing, outreach, and vendor activities, ensuring alignment with portfolio goals and regulatory expectations. This position operates under general oversight and supports senior program managers and managers in delivering program outcomes.

Coverage during storms or other energy delivery emergencies may be required.

Primary Duties

• Support energy efficiency program communication and outreach needs, including marketing and event planning and tracking. Effectively manage internal and implementation contractor inquiries regarding outreach, marketing, CRM (Salesforce), etc. Coordinate across internal marketing resources and vendors to drive energy efficiency program awareness including reporting and analysis; event planning and tracking; newsletters; webinars. Assist in developing and utilizing Power BI to analyze outreach and marketing strategies, assess campaign effectiveness, and provide clear insights and recommendations to stakeholders and management.
• Support management of external vendors to ensure their activities align with the energy efficiency program's objectives. Assist with tracking vendor performance metrics and evaluating their effectiveness. Provide feedback and corrective actions, as necessary.
• Prepare program status reports/other reporting to accurately monitor progress toward program performance and financial goals. Maintain and provide appropriate documentation to support regulatory compliance filings. Support team in effective records management and program documentation on Teams. Perform QA/QC, provide feedback and identify corrective actions.
• Support annual and monthly budgeting and forecasting processes; ensure that Accounts Payable (invoice review, verification and check creation) and Accounts Receivable functions (audit billing) are managed according to applicable Corp. Policies and Procedures and comply with appropriate accounting and Sarbanes Oxley rules.
• Work with Planning and Evaluation Team to participate in the development of energy efficiency programs including evaluation of energy efficiency measures, design of programs, outreach to stakeholders and the marketplace, and filing of requirements.
• Support procuring services from vendors, including request-for-proposal process, e.g., evaluating responses, identifying best offers, obtaining legal review, coordinating with Supply Services, and awarding contracts.

Job Scope

This position supports the ComEd Energy Efficiency Commercial & Industrial portfolio by assisting the Customer Journey Team with outreach and marketing reporting and analysis. Utilizing Salesforce, eTRACK+, and Power BI, you will assist in identifying actionable insights to internal stakeholders including program managers, outreach resources, account managers, and management. Responsibilities include assistance with analyzing energy efficiency and marketing data to identify trends and opportunities related to customer segments, territory demographics, project types, and other criteria. This role will frequently collaborate with campaign strategies and effectiveness, and supporting events, newsletters, and webinars. The role also involves leading initiatives, coordinating meetings and events, and tracking results for continuous improvement.

Minimum Qualifications

• Bachelor's degree in a business or S.T.E.M. field with 2 - 4 years related business experience OR in lieu of bachelor's degree, High School diploma and 3 - 6 years related business experience.
• General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
• Strong proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
• Demonstrated business acumen with general problem solving and analytical/financial skills and a willingness to accept increased responsibilities.
• Demonstrated ability to establish trust, meet deadlines, communicate effectively, and accept accountability of multiple tasks.
• Customer driven with demonstrated good written and oral communication skills.

Preferred Qualifications

• Previous Energy Efficiency experience
• Marketing experience and/or coursework (marketing strategy, campaigns, email, direct mail, digital, social media, newsletters, webinars, events, etc.)
• Demonstrated above-average project management and organizational skills, and a proactive, questioning mindset.
• Experience leveraging tools such as Power BI, CRM/Salesforce, eTRACK+, Asset Suite 8, etc. to create reports, analyze data, report results, track KPIs, and identify future opportunities.
• Strong oral and written communication/grammatical skills. Thrives in a fast-paced environment. Creative problem solver. Comfortable working independently.