*Senior Patient Navigator Boston Template

Job Title: Senior Patient Navigator
Effective Date: DATE YEAR
Term: DATE YEAR
Commitment : 16-week cohort at a minimum of 10 hours/week
Reports to: Link Health Staff
Classification: Paid Internship
Pay: $15 -$17 per /hour

Job Summary:

The Link Health Senior Patient Navigators will assist individuals and families in navigating and enrolling in government assistance programs such as HEAP, Supplemental Nutrition Assistance Program, Lifeline, and other state/federal benefits as a way to address social determinants of health. This role integrates social services, client support, data management, and public assistance knowledge with a focus on health equity.

Link Health’s Theory of Change: Link Health actively seeks to assist eligible people in navigating and enrolling in benefit programs that address crucial needs like affordable internet, food access, healthcare support, and housing resources.

We use community-centered approaches that leverage data, technology, and partnerships to achieve this. This will reduce barriers & connect underserved populations to the benefits available to them for improved economic stability and health outcomes.

Duties/Responsibilities:

• Commit to 10 hours/ week of in-clinic hours and team huddles, networking, learning opportunities, and professional development workshops.
• Lead a team of Patient Navigators to achieve weekly enrollment goals at hospitals and clinics. This may include but is not limited to:
  • Assist patients in signing up for Link Health’s full repertoire of programs
  • Maintain consistent and professional communication with Patient Navigators and health center staff
  • Schedule team members for weekly clinics
  • Interface with other Senior Patient Navigators and appropriately delegate responsibilities
  • Prepare organized and actionable feedback for the leadership team to be reported at weekly meetings
  • Responsible for the handling of and requesting of materials, including electronic devices
  • Responsible for case management for patients who have submitted certain applications requiring follow-up

Participation in a mandatory National Link Health Zoom Call (camera on) every Monday at 6:30 PM EST.

• Communicate professionally & appropriately with the leadership team and Patient Navigators
• Complete all required compliance documentation.
• Opportunity to write & publish op/ed, conduct research, and present research at conferences.

Required Skills/Abilities:

• Outgoing personality & an ability to work with people from a variety of backgrounds.
• Positive, proactive, and personable team player who is goal-oriented.
• Ability to work independently and as part of a collaborative team.
• Strong interest in advancing social and economic justice.
• Demonstrated ability to work collaboratively to gain trust and give respect to others through honesty, integrity, kindness, empathy, and authenticity.
• Drive to seek what can be improved and offer ways to fix any potential roadblocks.
• Comfort admitting what you don’t know and recognizing that feedback is part of the learning process.
• Proficiency in Spanish is preferred