IT Help Desk Specialist

Virtual Vocations Inc

Providing remote technical support, the full-time Support Desk Specialist (Tier 2 IT Help Desk) will manage client interactions, troubleshoot issues, and recommend improvements to enhance system efficiency and client satisfaction. Key responsibilities Provide technical support and remote help desk services to clients, escalating issues as needed Review current systems and make recommendations for improving efficiency and performance Maintain client documentation and stay updated with relevant technology and systems Required qualifications Bachelor's degree and two years of relevant experience, or equivalent combination of education and experience Current certifications such as MCSA, CCENT, A+, N+, or Security+ preferred Solid understanding of network operating systems, applications, and services Proficiency with business collaboration tools, including MS Office applications Ability to communicate effectively with both technical and non-technical users

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Vacancy posted 4 days ago

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