Patient Services Liaison

Patient Services Liaison

Brandon, Florida, United States

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

How This Role Makes a Difference

The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient coordination of clinical trial visits. This person's responsibility includes all patient service functionality including scheduling patients, handling the various software and applications, helping patients with applications, and diaries. The position involves close cooperation with researchers and study coordinators to ensure the highest quality of care.

How You'll Make An Impact

• Serve as the primary point of contact for patients, providing clear and timely communication regarding study procedures, visit schedules, and expectations
• Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity
• Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff
• Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study
• Helping to advance the Future of Medicine program by supporting innovative healthcare screenings and guiding patients through a seamless care experience.
• Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance
• Manage site diaries, calendars, and appointment systems to ensure visibility and accuracy of all patient visits and site activities
• Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations
• Ensure accurate registration of appointments and timely updates in operational systems
• Support coordination of logistics related to patient visits
• Work closely with investigators and site staff to ensure seamless patient flow and visit execution
• Build and maintain strong relationships with patients to support retention and a positive site experience
• Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness
• Address patient inquiries and concerns with professionalism, empathy, and discretion
• Resolve routine patient issues and escalate complex cases to appropriate clinical or operational leadership as needed

The Expertise Required

• Ability to communicate and work effectively with a diverse team of professionals
• Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments
• Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors
• Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals
• Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel
• Ability to balance tasks with competing priorities
• Critical thinker and problem solver
• Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done
• Friendly, outgoing personality with the ability to maintain a positive attitude under pressure
• High level of self-motivation, energy and possess a high degree of urgency.
• Ability to work independently in a fast-paced environment with minimal supervision
• Ability to adapt to changes in responsibilities and workloads.
• Must have a patient service mentality

Certifications/Licenses, Education, and Experience

• Minimum Education: Bachelor's Degree required or equivalent experience
• Minimum Experience: 2+ years of experience in patient services, clinical coordination, or a healthcare-related role. Experience in clinical trials or research setting is preferred.
• Understanding of GDPR (RODO) regulations and patient privacy standards.
• Familiar with Microsoft tools (Excel, Word, PowerPoint, Outlook,...)
• Knowledge of English - communicative

How We Work Together

• Location: This is an on-site position with regional commute requirements
• Travel: Occasional planned travel within the region will be required as part of the role. Overnight travel will be minimal (<10%).
• Physical demands associated with this position include: The ability to use keyboards and other computer equipment.

The expected pay range for this role is $17.00 - $26.00 USD per hour for full time team members.

Benefits & Perks (US Full Time Employees)

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Mandatory Employer Disclosures

Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.

Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.

Care Access complies with applicable laws prohibiting smoking in and around places of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 2938 of Title 28 of the Rhode Island General Laws.

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Diversity & Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

If you need an accommodation to apply for a role with Care Access, please reach out to: View email address on click.appcast.io