Commercial Lines Client Service Manager | Hybrid

Job Description

Job Description

Job Title: Commercial Lines Account Manager

Department: Commercial Lines Insurance

Reports to: Commercial Lines Department Manager

Job Type: Full-Time

Location: Tampa FL | Hybrid

Job Overview:

The Commercial Lines Account Manager serves a critical role in our organization, managing a diverse portfolio of commercial insurance accounts. This individual is the primary contact for our clients and is responsible for nurturing these relationships by understanding their needs, providing excellent service, and ensuring their coverage aligns with their business requirements.

Key Responsibilities:

• Oversee and manage a book of commercial lines accounts, ensuring high levels of customer satisfaction.
• Respond to client inquiries regarding policy and coverage in a timely and professional manner.
• Conduct policy reviews, recommend coverages, and prepare proposals for renewal business and/or additional lines of coverage.
• Work closely with producers to market new business and negotiate renewals, ensuring optimal coverage/cost ratios.
• Establish and maintain strong relationships with carrier representatives and underwriters.
• Understand and utilize agency management software and carrier online rating portals efficiently.
• Maintain accurate and detailed client and policy information within agency management system.
• Stay informed about changes in the insurance industry and engage in continuous professional development to enhance technical knowledge and capabilities.

Qualifications:

• A minimum of 5-7 years of experience in commercial lines account management or related role in the insurance industry.
• Property and Casualty license required.
• Preferred designations: Certified Insurance Counselor (CIC), Chartered Property Casualty Underwriter (CPCU), or equivalent.
• Proficiency in agency management software, preferably Applied (TAM or EPIC) or AMS360.
• Strong knowledge of various types of commercial insurance policies.
• Excellent communication skills, both written and verbal, to effectively communicate with clients, team members, and carriers.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Proficient with Microsoft Office Suite or related software for producing professional reports, spreadsheets, and presentations.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. This role is generally sedentary and may require some occasional standing, walking, or lifting light objects.

About Our Company:

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Range: 65k-85k plus