Hidden Grounds Brand Ambassador Food Service Worker Lead - UNC-Wilmington
Aramark
Hidden Grounds - Brand Ambassador
As a Hidden Grounds Brand Ambassador representing both Hidden Grounds and
Aramark, you are an extension of both brands, serving as the bridge that connects our
shared values, mission, and commitment to delivering exceptional quality, hospitality,
and guest experiences.
Serving as the highest authority on-site, you are entrusted with upholding the standards
of both organizations, leading the food and beverage team to create exceptional food,
coffee, and service that bring people together.
Job Responsibilities
• Represent both Hidden Grounds and Aramark with professionalism, and
positivity
• Deliver exceptional customer service and create memorable guest experiences.
• Promote Hidden Grounds' story, and culture while supporting Aramark's
commitment to hospitality and operational excellence.
• Educate customers and team about menu offerings, seasonal promotions, and
brand initiatives.
• Provide feedback that helps improve customer experiences.
• Follow all Hidden Grounds and Aramark policies, safety standards, and
professional expectations.
Works three (3) bar shifts weekly to remain connected to daily operations
•Leads all coffee-side onboarding and ongoing training
• Participates in interviewing and hiring.
Qualifications
Successful ambassadors are:
• Passionate about hospitality and customer service.
• Independent problem-solvers.
• Excellent communicators who enjoy connecting with people.
• Reliable, professional, and dependable.
• Enthusiastic team players who represent both organizations with integrity.
• Positive leaders who create welcoming experiences for everyone they meet.
Our Commitment
As a Hidden Grounds & Aramark Brand Ambassador, you play the most important role
in strengthening our partnership and enhancing the guest experience. Through your
passion, professionalism, and commitment to service, you bring our Hidden Grounds
mission to life every day—creating spaces where great coffee, great food, and genuine
connections come together.
Education
Vacancy posted 23 days ago
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