Guest Service Agent

Location: Aliso Viejo, CA – City, State: Aliso Viejo, California Title & Status Guest Service Agent – Part‑time, FLSA Exempt – Reports to Front Office Manager – Salary Range: $18.00 hourly. Job Summary Responsible for ensuring smooth check‑in and check‑out procedures, maintaining accurate guest records, and providing outstanding guest services. Supports front‑office operations and handles inquiries, payments, and reservations to ensure high guest satisfaction. Essential Functions and Duties Greet, register, and assign rooms to guests upon arrival. Verify guest credit and establish payment methods for accommodation. Track room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide instructions to bell attendants. Review accounts and charges with guests during check‑out. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest‑reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, dining, shopping, and entertainment options. Required Experience, Education, and Skills Previous experience in a hotel front‑desk or guest‑service role preferred. Strong customer service and communication skills for interacting with guests and staff. Proficiency in property‑management systems and basic office software (Word, Excel). Ability to handle cash transactions and perform basic bookkeeping. Excellent problem‑solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment Primarily indoor work within the front‑desk and lobby areas. Requires standing and walking for long periods. Must be able to lift up to 10 lbs occasionally. Flexible schedule required, including evening, weekend, and holiday shifts. Frequent computer and telephone use. Equal Employment Opportunity Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Benefits Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. Note: This position will no longer be available 30 days from 2026‑04‑16. #J-18808-Ljbffr