Sr Specialist Customer Supply Chain

Title: Sr Specialist Customer Supply Chain Location: Kennewick, WA Job Requisition ID: Req-271130 Time Type: Full time About Lamb Weston You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world. A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together. If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you. Job Description Summary As Lamb Weston strives to be the No. One Global Potato Company the focus on customer centricity is a key component to success. Customer Supply Chain provides a differentiated level of service to North American customers and resources dedicated to our top Multinational Chain, Foodservice and Retail accounts. The Sr Specialist Customer Supply Chain is the primary point of contact for North American customers regarding any communication related to their purchase orders. The primary purpose of this role is to meet or exceed the customer’s expectations pertaining to order activities including order progress and delivery status. In addition, the Sr Specialist will proactively work with internal and external stakeholders to minimize impacts on order deliveries, work to increase service levels and keep constant communication with customers on order status from the time orders are placed until delivery or pick up. This team partners with the Supply Chain Customer Facing Directors (CFD) on continuous improvement opportunities, and supports Service as Measured by the Customer (SAMBC) initiatives. Job Description Provide an exceptional customer experience through positive, friendly, and professional order processing and communication. Proactively identify any issue impacting order delivery and formulate a proper solution through collaboration with the appropriate Supply Chain team. Collaborate with Planning, Deployment and Logistics teams to identify alternate delivery opportunities when necessary, supporting Supply Chain ambitions and managing through short term triage needs. Communicate and work on alternate solutions with customers when inventory is short or delayed. Initiate escalation workflow for broker freight and provide CFD with value added information on potential brokered loads. Execute against inventory allocation system to ensure priority customer service levels are achieved. Communicate order status to the customers in a clear and concise manner supported by customer specific Domo reports. Work closely with customers to adjust and or change orders to optimize order fulfillment and delivery. Support CFD during roll out of new items and LTO’s. Work with CFD and Planning to find solutions for aging inventory. Assist CFD on SAMBC initiatives. Work with CFD on continuous improvement projects supporting priority customers. Serves as the primary customer contact for order queries or order change requests. Willingness to participate in special project assignments assigned by the Manager. Basic & Preferred Qualifications Education/ Certifications: Bachelor’s degree in Business Management or Supply Chain preferred, or equivalent related experience. Bilingual (English/Spanish) preferred • Experience in Supply Chain, Order Management and Customer Service-related roles Skills and Experience: Strong PC skills to include WINDOWS, WORD, EXCEL PowerPoint, and Outlook Must have excellent communication with both internal and external customers Critical thinking to determining the best ways to resolve order issues and meet customers’ expectations Time management and work prioritization to ensure all tasks are done in a timely manner Experience in Salesforce, SAP, and DOMO, desirable, but not required Physical Environment/Demands: Most work is performed in a temperature-controlled office environment Incumbent may sit for long periods of time at desk or computer terminal While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday Stooping, bending, twisting and reaching may be required in completion of job duties Industry-Competitive Benefits Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include: Health Insurance Benefits - Medical, Dental, Vision Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts Well-being programs including companywide events and a wellness incentive program Paid Time Off Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance Family-Friendly Employee events Employee Assistance Program services – mental health and other concierge type services Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements. Anticipated Close Date The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs. Anticipated Close Date: 08/29/2026 Pay Transparency In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role is listed below. Pay Rate or Range: $53,640.00 - $80,450.00 Equal Opportunity Employer Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law Current Lamb Weston employees, please click here and apply via the Career worklet. Started in 1950 on a small farm in the Northwest region of the U.S., Lamb Weston has grown to be one of the world’s largest frozen potato companies, happily delivering the delicious goodness of fries to more than 100 countries. Lamb Weston has created inventive products and processes that are standards in the industry. When we look at a potato, we see possibilities. Our people are a valuable and integral part of our business and play a vital role in our success as an organization. At Lamb Weston we offer the financial stability and career potential of a true industry leader. Lamb Weston will offer you the opportunity to put your education and skills to work as part of a great team, contributing to the achievement of the organization’s goals and objectives. You will be challenged to take responsibility, drive results, show creativity, and display initiative - and you will be rewarded for your contributions and impact. Let’s explore the possibilities together.