Caregiver Program Specialist - Non-Merit

Community Services Caregiver Program Specialist

This position is supported by grant funding and will remain active as long as funds are available. A vacancy exists in the Community Services, Caregivers Program, Department of Aging. Non-merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring within this class may be filled from the list of eligible applicants. All interested transfer and promotional candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You MUST attach your transcript(s) or license(s) to your application. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc.

The Baltimore County Department of Aging Caregivers Program supports and educates family caregivers of older adults and older adults with primary care of children under 18 and those 18-59 with disabilities. This position will primarily provide consultations to caregivers but also lead support groups and be a part of outreach in the community with table support.

Examples of Duties:

• Provides telephone consultation and completes intakes
• Provides assessment, information and referral in person and by telephone
• Writes letters based on the consultation, sends to caregiver and uploads them to Wellsky
• Helps with application for stipend process
• Co-facilitates Caregiver Resource Sessions virtually and in person
• Leads or co-leads monthly support group for caregivers
• Participates in special projects and new initiatives
• Records monthly client and outreach statistics
• Assists with the implementation of caregiver conferences and Expo
• Prepares and vends table at outreach events

Experience, Knowledge:

• Experience in interpreting and disseminating resource information.
• Knowledge of resources for older adults and/or individuals with disabilities.
• Experience working directly with the older adults and/or persons with disabilities.
• Knowledge of caregiving whether personal or professional.
• Experience delivering presentations, in-person and on virtual platforms.

Skill, Knowledge and Abilities:

• Strong computer skills and proficiency with Windows 10/11, MS Word, Excel
• Database management
• Experience with meeting platforms; Webex, Zoom or Teams
• Email and Internet-search proficiency
• Laptop: knowledge of set up, trouble shooting and usage of equipment
• Communication skills: polite customer service over the phone and in person
• Writing Skills: creating business letters, writing brief articles, documenting client contact
• Effective time management and organizational skills
• Knowledge of available resources for older adults and caregiving families
• Ability to provide presentations on a virtual platform
• Effective presentation skills to large groups
• Ability to work an occasional Saturday and some evenings

Required Qualifications:

Graduation from an accredited college or university with an associate in arts (AA) degree in Communications Studies, Social Science, Gerontology, Behavioral Science, Human Services or related field. Plus at least one year of experience providing consultations or working directly with the public in human services or community program setting. Relevant experience working with caregivers, older adults, or community service programs may be substituted on a year-for-year basis for up to two years of the required education.

Licenses and Certificates:

Possession of a valid driver's license equivalent to a noncommercial, class C Maryland driver's license is required at the time of appointment.

Proof of Licenses, Certifications and Education:

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency:

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc.

Mail or deliver documents to:

ATTN: Community Services- Caregiver Program Specialist

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

Examination Procedure:

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Physical and Environmental Conditions:

This position is essentially sedentary with occasional walking, lifting, carrying materials or other restricted physical activities. The position requires traveling between work sites.

Medical Examination and Employment Background Investigation:

Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.