Help Desk and Network Technician T2

Job Description

Job Description

Company Overview: 
We are a thriving Northshore IT Company seeking a dedicated and experienced Network Technician / Computer Support Specialist to join our team. Our company specializes in providing comprehensive IT solutions to customers on Boston’s North Shore. We pride ourselves on offering hands-on support for customer networks and delivering exceptional service. If you are skilled in Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365, and workstation troubleshooting, and if you are excited about being part of a dynamic and collaborative environment, we encourage you to apply.

Responsibilities:

• Provide hands-on technical support for customer networks, addressing a variety of issues related to Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365, and workstations.
• Collaborate with team members to resolve complex technical challenges and deliver effective solutions.
• 25% Travel to local customer sites in the Northshore of Boston region during business hours for on-site appointments, ensuring timely and efficient problem resolution.
• Conduct remote troubleshooting sessions, delivering remote support to clients as needed.
• Participate in maintaining and enhancing network security measures.

Technologies:

We support a variety of technologies for our customer base.    This position will have exposure and/or be working with:

• Azure and VDI Configuration
• Domain Management
• Remote Management software and scripting
• Microsoft 365 Administration 
• Intune and MDM
• Advanced Sophos with EDR
• SonicWall:  VPN, Firewall Configuration, VLANS, Wireless
• Hardware buildouts for Servers and Workstations
• Desktop Troubleshooting
• Windows Upgrades
• Remote Backup Technologies
• SaaS Backup Technologies
• VOIP Phone system configuration builds, and support
• SOC Technologies
• IT Security

Location:

• Our brand-new office is centrally located in Peabody, providing easy access to local amenities and major highways.
• The office environment is spacious and conducive to productivity and collaboration.

Team and Culture:

• Join a close-knit and spectacular team that values hard work and camaraderie with a cooperative team spirit.
• Enjoy a dynamic and engaging work atmosphere where collaboration and knowledge sharing are key.
• Participate in quarterly company outings and events for team bonding and some great fun.

Hours and Work Arrangements:

• Full-time position in-office, and on-site work.
• Availability during both standard business hours and after hours is required for timely support.
• Some physical tasks, including equipment carrying, are essential for this role.

Compensation and Benefits:

• Negotiable salary based on experience.
• Bi-weekly pay structure.
• Holiday Pay, Vacation Pay, Sick Pay
• Employer paid Accident Insurance.
• Medical insurance with Employer contributions.
• Dental and other supplemental insurance packages available at employee cost.
• Simple IRA plans are available with Company Matching.
• Work in a supportive environment that values work-life balance.

Qualifications:

• A minimum of 3 years of experience in Help Desk support is required.
• Strong background with Office 365 Administration is required.
• Must have a passion for IT security, Email Security, and Compliance.
• Interest in VOIP Phone systems, configuration, and design is a bonus.
• A willingness to travel to local client sites, up to 25% of the time.
• Strong interpersonal skills and the ability to communicate effectively with clients and team members.
• A professional cover letter must accompany all resumes.
  

Equal Opportunity Employer: We are committed to diversity and equal opportunity. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Application Information:

• Job Type: Full-time
• Location: in Office, and Multiple locations for client visits
• Work Remote: Occasionally
  

If you are passionate about technology, enjoy problem-solving, and thrive in a collaborative setting, we invite you to apply for this exciting opportunity to contribute to our growing IT team.

Experience level:

5 years

Schedule:

8-hour shift, 9-5.    On call rotation every 5 weeks

Ability to commute/relocate:

Peabody, MA 01960: Reliably commute or planning to relocate before starting work (Required).   Relocation is not paid by Sandra Network.

Experience:

• Server Support:  2 years
  
• Help desk: 3 years 
• Desktop Support: 3 years
• Network Infrastructure Experience:  2 years