Customer Service Representative
eTeam Inc
Job Title: Customer Service Representative
Location: Peachtree Corners, GA (Hybrid Role)
Duration: 12 months Onsite 3 days
Min 2 - 3 years of experience required. Responsibilities:
Location: Peachtree Corners, GA (Hybrid Role)
Duration: 12 months Onsite 3 days
Min 2 - 3 years of experience required. Responsibilities:
- Respond to order status inquiries received through email and Client case queues in a timely and professional manner.
- Process customer orders accurately and efficiently in accordance with established procedures and service level expectations.
- Review orders for completeness and accuracy, identifying and resolving routine data discrepancies before submission.
- Monitor assigned case queues to ensure customer inquiries are acknowledged and resolved within established timeframes.
- Provide customers with accurate information regarding order status, shipping updates, product availability, and order processing requirements.
- Maintain complete and accurate documentation of customer interactions and order activities within Client.
- Follow standard operating procedures, work instructions, and company policies related to order management activities.
- Escalate non-routine inquiries, system issues, pricing concerns, allocation of questions, and customer complaints to appropriate support teams.
- Partner with internal teams as needed to obtain information required to respond to customer inquiries.
- Maintain confidentiality of customer and company information.
- Complete required training and maintain compliance with company quality and regulatory requirements.
- Meet established productivity, quality, and service-level performance expectations.
- Demonstrate professionalism, teamwork, and a customer-focused approach in all interactions.
- Complete all required training and maintain current training records.
- Meet or exceed performance metrics, including quality, productivity, service levels, schedule adherence, and customer satisfaction.
- Safeguard confidential customer, patient, and company information in accordance with policies and regulations.
- Foster a positive, collaborative, and customer-focused work environment through professionalism, accountability, and teamwork.
Vacancy posted 3 days ago
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