Customer Service Representative/Dispatcher

Chen Plumbing

Job Description
Job Description
Job description
Great customer service professionals don’t leave jobs because they dislike helping people. They leave because of chaos, poor leadership, constant stress, and feeling unappreciated.
If you’re looking for a stable workplace where your work matters, systems are organized, and great performance is noticed, keep reading.
At Chen Plumbing, we’ve proudly served the Atlanta area since 1998. We’ve built our reputation through genuine care for both customers and team members. As we continue to grow at a rapid pace, we’re looking for a sharp, dependable CSR / Dispatcher to join our team.
Why This Role Matters
When customers call us, they are often stressed, frustrated, or dealing with an urgent plumbing problem. You’ll be the calm, confident first voice they hear. You’ll help customers feel taken care of, keep technicians moving efficiently, and play a major role in the success of the day.
This is not “just answering phones.” This is an important operations role inside a growing company.
What You’ll Do
Answer inbound calls and customer texts professionally and warmly
Schedule service appointments and gather key job details
Dispatch technicians and manage the daily schedule board
Keep customers updated on arrival times, delays, and changes
Solve problems calmly and professionally
Proactively outbound call and text to our customer base to schedule new jobs
Enter accurate notes and job details into our system
Support the team and help keep daily operations running smoothly
What We’re Looking For
2+ years of customer service experience
Dispatch or home service experience is a plus
Strong communication skills and professionalism
Able to stay calm under pressure and multitask
Detail-oriented and dependable
Comfortable using computers and scheduling software
Reliable transportation to our Norcross office
Someone who takes pride in doing things the right way
What We Offer
Competitive hourly pay
Weekly direct deposit
Health insurance
401(k) with company match
PTO, paid sick days, paid holidays
Yearly Christmas party
Monthly competitions and prizes
Bonuses for work referrals and employee referrals
Ongoing training and growth opportunities
Family-run company with a strong team culture
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Vacancy posted 15 days ago

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