Dispatcher - Transportation Dept

Job Title

License and Certification Qualifications: Commercial Driver's License (CDL Preferred) Education Qualifications: H.S. Diploma or General Education Degree or equivalent Required Experience Qualifications: 2 years of experience as a bus driver Required Skills Qualifications: Ability to speak clearly and effectively using a two-way radio system Knowledge of Gwinnett County Public Schools (GCPS) and Transportation Department policies and procedures Knowledge of district locations, roads, and support facilities Ability to work under pressure to analyze and prioritize situations, meet deadlines, resolve problems, and address emergencies Knowledge of general office practices Ability to utilize Microsoft Office systems Can work well under pressure and can coordinate information with 911 personnel in emergency situations Primary Responsibilities: Provide communications support and services to bus manager and department personnel assigned to channel, including individuals and agencies not on the bus, and documenting all of the activity that occurs on the radio channel for the Transportation Department. Relay information to 911 agencies and provide information to help emergency services respond faster on the scene. Provide communications support for radio network. Assist with ensuring drivers are compliant with Federal Communications Commission (FCC) regulations and district guidelines. Report radio network infractions to appropriate personnel. Report radio network mechanical problems to appropriate personnel. Assist driver with problems, within scope of responsibility. Communicate with calmness, patience, empathy, and understanding, as the situation dictates. Display flexibility when appreciating different and opposing perspectives concerning an issue, adapting varying approaches as the requirements of a situation change, and changing easily as needs arise. Provide assistance during emergency actions. Verify appropriate information during bus breakdowns, emergency medical, and crisis situations. Assist with the problem from beginning to end while continuing to service other drivers as necessary. Provide solutions, within the scope of responsibility, as situations occur. Provide 911 support during emergencies. Communicate with appropriate 911 operators to relay an appropriate action plan for the situation. Communicate necessary route adjustments as directed. Process route changes made by supervisors. Provide assistance to local schools with route issues. Assist with searches for lost students, tracking late or "no show" buses, reporting routine bus problems as they occur, and other issues that may occur. Perform administrative functions for the Transportation Department. Daily sort, review, and enter all data collected via the radio. Maintain the dispatch log. Complete various assigned projects. Work irregular schedules as needed. When called upon, work past scheduled hours and report for duty as needed. Work nights and weekend duty as assigned. Demonstrate teamwork within the department. Act in a cooperative, supportive manner with team members within the department, division, and district. Assist team members during emergency routing situations. Support supervisors and managers to ensure that drivers who are assigned sub routes are notified in a timely manner. Perform other duties as assigned. Physical Demands: While performing the duties of this job, the employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to touch, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The employee is required to operate a motor vehicle in performance of duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.