Field Engineer 4

Job Title

This position will primarily support the Wilkes-Barre PUDO with secondary support up to 100 miles from the PUDO. Weekly mileage is 250-350 per week, possibly more. Vaccination is not required. Candidates are not paid to drive to and from work. All mileage during the day to work locations is reimbursed per the standard mileage. No helpdesk experience is required; hands-on hardware experience is necessary.

Prescreen Questions: MUST HAVE ON TOP OF EVERY RESUME with BR!

• How many years of Computer Hardware Repair Field experience do you have?
• Within the last 2 years, how many Motherboards have you replaced?
• Within the last 2 years, how many LCD's have you replaced?
• How many years of experience do you have diagnosing Dell laptops and PC's?
• Are you A+ Certified? If no, are you willing to complete this? (A+ certification is required by the client. Selected candidates who do not already have their A+ certification will have 90 days after their start date to become certified, or be subject to termination.)
• Have you ever worked for ***? If yes, please provide the dates and reason for leaving. Who were you under?
• Are you at least 18 years of age?

Key Responsibilities: As a Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area. Your assignments will include repair activities such as replacing hard drives, motherboards, and keyboards. You may also perform whole unit swaps, repair or replace PC peripherals. Must have reliable transportation as this role services the metro and surrounding areas. Close service tickets in real time in the Call Management system using Company provided phone.

Key Qualifications:

• ***Must have his/her OWN RELIABLE CAR and CAR INSURANCE***
• 1+ Years of hands-on experience with laptop and desktop break-fix
• Computer-building background experience preferred
• General knowledge of laptop/desktop hardware and software including basic knowledge of Microsoft applications
• Ability to resolve basic/non-complex problems as directed

Screening Requirements: Must be able to complete required product training. Must be able to pass drug and background screening.

Manager Notes: ALL GENERAL AND TECHNICAL QUESTIONS MUST BE ON ALL RESUMES ON THE BOTTOM OR IT WILL BE REJECTED!!! DIRECTIONS: Recruiters/Suppliers MUST ask the candidate these questions below and write down EXACTLY what they answer. Do NOT make any corrections to their answers regardless if they are right or wrong. If any questions are left blank or you do not add the general/technical questions to the resume, the resume WILL be rejected!

General Questions: MUST BE INCLUDED WITH RESUME SUBMISSION

• Full Legal Name (name that appears in driver's license)
• Are you eligible to work in the US?
• What is your zip code of residence?
• Do you have a working printer at home?
• Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers?
• This position requires a substantial amount of administrative work (via iPhone), such as real-time reporting of your time and location and documenting your activities in the ticketing system for each service call. Is this something you will have an issue with?
• Have you ever worked for ***? If yes, please provide the dates and reason for leaving.
• If your car breaks down, what is your backup plan forgetting to work or traveling to a customer to provide services? (Uber, Lyft or public transportation are not acceptable as a backup plan.)
• Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30 pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.)
• Do you have a reliable computer and a high-speed internet connection at home that you can use for work?
• The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweatshirts. Are you willing and able to comply with this dress code?
• Obtaining Dell computer certification is a requirement for this position. These certs will COST you NOTHING, and are done after the interview (if you are selected) on your own computer at home, open book. Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications. Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Will there be any issue with this requirement?