Client Success, APAC

We are hiring for our APAC Client Success team - this role will own the retention and growth of our institutional clients across the region. As a core member of our APAC go-to-market team, you'll manage client relationships end-to-end, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success, while ensuring OpenFX has the coverage required to grow its institutional book across APAC.

• Client Coverage & Engagement
• Serve as the primary point of contact for a growing portfolio of institutional clients across APAC.
• Build and maintain account growth plans covering each client's business model, strategic priorities, and growth potential.
• Drive proactive engagement across the book, ensuring every APAC client has a high-quality relationship with OpenFX.
• Deeply understand each client's business to uncover opportunities and strengthen the relationship over time.
• Account Growth & Expansion
• Analyze client data to identify opportunities for volume growth and increased product adoption.
• Develop and execute strategies that grow transaction volume by helping clients optimize their FX flows and deepen their activity on our platform.
• Own the cross-sell pipeline independently, driving adoption for new currency pairs and products as they launch globally
• Operational Excellence
• Build and maintain a structured management framework for long tail accounts, ensuring consistent coverage and early identification of growth and retention risks.
• Monitor client health metrics across the book, using data to identify risks and act proactively.
• Coordinate with Product and Ops to resolve client issues promptly and channel structured feedback into product development.

• Leverage AI as a core part of day to day tasks, automating routine workflows, deepening client insights, and creating capacity for higher-value client interactions.
• Identify and implement AI-forward practices that raise the bar for how the Client Success team operates, setting a new gold standard for the function globally.

• Must-haves:
• 3+ years of experience in fintech or financial services
• 5+ years of total professional experience across account management, sales, consulting, and business operations
• Proven ability to use data to understand client health, identify patterns, and surface risks and opportunities.
• Advanced fluency with AI tools, applied as a core part of how you work.
• Excellent communication and relationship management skills.
• Demonstrated ability to manage a book of clients independently, with full ownership of outcomes.
• What helps you stand out
• Experience working in cross-border payment businesses such as remittance companies, PSPs, neobanks, or payment infrastructure companies.
• Demonstrated understanding of FX markets and trading operations.
• Background in B2B client success or sales with exposure to account management or sales cycles
• Business-level Mandarin proficiency.

• Competitive salary and benefits package.
• Equity in a rapidly growing company.
• Opportunity to work in a fast-paced startup at the forefront of fintech innovation.
• Opportunity to make a significant impact on global financial infrastructure
• Collaborative work culture with emphasis on personal and professional growth.