Sr. Account Executive/Client Success Mgr. - Anesthesia-Ophthalmology

Medusind is a leading provider of revenue cycle management solutions across multiple specialties. Position Overview We are seeking a highly skilled and experienced Senior Account Executive in Revenue Cycle Management (RCM) to join our dynamic team. This role will be responsible for overseeing and optimizing the revenue cycle process for our Anesthesia and Ophthalmology clients, ensuring the smooth functioning of the RCM operations. As a Senior Account Executive, you will manage key client relationships and collaborate with cross‑functional teams to drive efficiency, compliance, and overall financial performance. Key Responsibilities Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring strong, long‑term relationships. Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance. Anticipate client concerns and proactively address potential challenges. Revenue Cycle Management: Oversee the entire revenue cycle process, including charge capture, coding, claims submission, payment posting, denial management, and accounts receivable follow‑up. Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection. Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client‑specific policies. Reporting and Analytics: Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle. Develop and deliver client‑specific reports that provide insights on revenue trends, outstanding accounts, and operational performance. Use data to drive process improvements and make recommendations for enhanced efficiency and profitability. Problem Resolution: Investigate and resolve any escalated billing or collection issues promptly. Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns. Ensure timely follow‑up and resolution of denied or rejected claims. Continuous Improvement: Stay up‑to‑date with industry trends, regulations, and technologies to maintain a competitive edge. Recommend process improvements and implement best practices to optimize the RCM workflow. Contribute to internal process documentation and training materials. Requirements Education: Bachelor’s degree in Healthcare Administration, Business, Finance – level of experience in the industry also considered. Relevant certifications (e.g., Certified Revenue Cycle Professional – CRCP). Anesthesia/Ophthalmology RCM experience preferred. Experience: 5+ years of experience in Revenue Cycle Management or related healthcare finance roles. Proven experience in client relationship management. Deep understanding of healthcare billing, coding, compliance, and insurance processes. Data Analytics: Ability to analyze complex data and provide actionable insights. Communication & Collaboration: Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a collaborative team. Customer Service & Problem‑Solving: Exceptional customer service skills with ability to handle high‑pressure scenarios and address client escalations. Strong problem‑solving abilities and attention to detail. Ability to set and maintain priorities in a fast‑paced, client‑focused environment. Collaboration & Technical Skills: Ability to work and communicate effectively with diverse groups including other department managers, staff, physicians, patients, and the client. Advanced proficiency in RCM software and Microsoft Office Suite, including strong Excel skills (pivot tables, formulas, data analysis, and reporting). Experience leveraging data analytics, technology, and process improvement initiatives to enhance efficiency and accuracy. Adaptability and flexibility to changes in regulations, technologies, and industry trends. Performance Management: Ability to monitor team performance and make adjustments to improve individual and team performance. Travel Occasional travel. #J-18808-Ljbffr Medusind