Enrollment Supervisor

Enrollment Supervisor

The selected candidate will be offered a salary between $62,868 - $72,298. The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. ACS' Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination. A critical piece of CFWB's portfolio is the operation of the City's subsidized child care voucher system -- one of the largest child care assistance programs in the country. ACS provides vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training. The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers, these teams process hundreds of applications, and inquiries each week. The Voucher Enrollment Unit (VEU) provides child care information, updates and assistance to support provider and program enrollment. The main task of VEU is to issue and enroll child care vouchers to low income families as well as to enroll, update and maintain providers and programs who are linked to these vouchers. VEU also collaborates with other entities such as ACS Child Care Eligibility to confirm eligibility status of child care cases and Human Resources Administration (HRA) Job Center Staff to enroll providers/programs who are caring for TANF children into the Automated Child Care Information System (ACCIS). VEU also collaborates with ACS Special Referral Unit (SRU) who refers clients with child welfare cases to receive child care vouchers. Reporting to the Voucher Enrollment Deputy Director, the Child Care Enrollment Supervisor, with latitude to independent judgment and decision-making, has the following responsibilities:

• Supervise staff in the Voucher Enrollment Unit.
• Provide coverage, as necessary.
• Quality assure and approve enrollment processing of enrollment specialists.
• Receive, research, and respond to high priority issues from internal and external stakeholders.
• Produce statistical reports concerning the activities in the unit.
• Liaison with HRA Job Center Staff to support enrollment of TANF parents, providers, programs and children.
• Receive emails, phone calls, etc. from HRA Job Center Worker to assist with parent, providers/programs, and children enrollment.
• Issue and mail low income child care vouchers along with enrollment package to families.
• Enroll update, and maintain families, providers and programs with TANF and low income vouchers.
• Update provider/ program license, rates, capacity, social security/EIN#.
• Generate new provider/ program number in ACCIS.
• Interview walk-in clients to assist with enrollment information.
• Monitor and perform time and leave duties for subordinates on a weekly basis.
• Assign task and standard and evaluate staff job performance.
• Provide enrollment training and professional development for staff.

Minimum Qualifications:

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Public Service Loan Forgiveness:

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement:

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City | Social Services