Technical Software Liaison Intern (Unpaid)

Job Description
Internship Position Description: Technical Software Liaison Intern


Company: Neuropath Behavioral Healthcare

Location: Cherry Hill, New Jersey

Position: Unpaid Internship

About Neuropath Behavioral Healthcare:

At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are passionate about healthcare and technology, dedicated to acquiring top talent. We seek interns who are internally motivated, adaptive, and embody our core values as a client-focused organization.

Job Summary:

The Technical Software Liaison will serve as the key point of contact between the software development team and end-users, ensuring the seamless implementation, training, and development of software solutions. This role will focus on bridging technical and non-technical teams by providing guidance, training, and support for software deployment. The ideal candidate will have a strong technical background combined with excellent communication skills to facilitate understanding across all stakeholders.

Education & Experience:

• Current college student, or recent graduate.
• Applicants must be pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Duties & Responsibilities:

Software Implementation:

• Lead the planning, deployment, and execution of software implementations, ensuring smooth integration with existing systems.
• Collaborate with development, IT, and business teams to gather and understand technical requirements and define implementation strategies.
• Troubleshoot and resolve technical issues during and after the implementation process.
• Ensure adherence to best practices and compliance standards during software rollouts.

Continuous Improvement:

• Analyze user feedback and system performance post-implementation to recommend process improvements and software optimizations.
• Work closely with the product and development teams to identify gaps in functionality and user experience, advocating for necessary upgrades or enhancements.
• Monitor software usage and adoption trends, adjusting training programs to address knowledge gaps or changing needs.

Stakeholder Collaboration:

• Act as a liaison between development teams, product owners, business units, and end-users to ensure effective communication of needs and technical details.
• Facilitate meetings, demonstrations, and workshops to gather feedback, align expectations, and clarify project scope.
• Manage stakeholder expectations by providing clear and timely updates on the status of implementations, training schedules, and issue resolution.

Training and Development:

• Develop and deliver training programs, both in-person and virtual, to educate end-users on new software tools and functionalities.
• Create user manuals, training materials, video tutorials, and other instructional content to support ongoing user education.
• Provide post-implementation support, offering assistance with troubleshooting, user feedback, and software updates.
• Stay updated on software features and enhancements, communicating these updates to users and ensuring proper adoption.

Skills & Abilities:

• Some professional experience or formal education as a Social Media Admin/Coordinator.
• Expertise in multiple social media platforms.
• In-depth knowledge of SEO, keyword research, and Google Analytics.
• Ability to deliver creative content (text, images, video).
• Familiarity with online marketing strategies and channels.
• Ability to anticipate future trends in digital technologies and act proactively.
• Excellent communication, multitasking, and analytical skills.

Requirements & Qualifications:.

• 3+ years of experience in software implementation, technical support, or a related role.
• Experience delivering training and development programs for software products.
• Strong understanding of software development life cycles, software integration, and IT environments.
• Proficiency in creating instructional materials and delivering technical training to diverse audiences.
• Excellent problem-solving skills and ability to translate complex technical information into simple term
• Strong communication and interpersonal skills with the ability to work across cross-functional teams.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with cloud-based software solutions and enterprise software systems.
• Certifications in project management or software solutions (e.g., PMP, ITIL, Salesforce, etc.) are a plus
• Technical Aptitude
• Customer Service Orientation
• Strong Presentation Skills
• Analytical Thinking
• Adaptability and Continuous Learning

Schedule:

• We are offering flexible hours. We are looking for someone who can commit to the office three days a week, for at least 3 to 4 hours.
• Day shift
• Monday to Friday

COVID-19 Considerations:

To ensure employee safety, we have implemented socially distanced work areas, daily health and wellness checks for all employees and visitors, and regular sanitation of common areas and touchpoints.

Pay Range: $0 per hour