(USA) Member Specialist

Responsibilities Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance and support to members regarding self‑service technology. Processes member purchases and assists with payments, returns, refunds, and exchanges according to company policies for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management. Maintains entrance areas: acknowledges members, verifies membership cards, identifies member needs, assists members with purchasing decisions, locates merchandise, resolves member issues, promotes the company's products, zones the area, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment. Maintains exit areas: reviews member receipts, acknowledges the member, identifies member needs, secures and safeguards Sam's Club assets and property by observing and communicating potential criminal activity, maintains paperwork, logs, and other required documentation, executes emergency response procedures, and ensures compliance with company security and safety practices. Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities. Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damage. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Respects the Individual: embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments. Acts with Integrity: maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds one’ and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts in a self‑less manner, consistently humble, self‑aware, honest, fair, and transparent. Serves our customers and members: delivers results while putting the customer first. Makes decisions based on reliable information; balances short‑ and long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strives for excellence: displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience. Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change. Minimum Qualifications Retail experience, including operating front‑end equipment (e.g., cash register). Experience working with mobile retail applications. Location 26468 Carl Boyer Dr., Santa Clarita, CA 91350‑2995, United States of America. Drug‑Free Workplace Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment, and meets or exceeds the requirements of paid sick leave laws where applicable. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may change and may be subject to specific plan or program terms. Compensation The hourly wage range for this position is $19.50 to $27.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. #J-18808-Ljbffr Sam's Club