Senior Manager, U.S. Commercial Training Pharmacy Automation

Job Description The US Commercial Training Lead is responsible for adapting and executing Pharmacy Automation commercial training within the US market, ensuring training is highly relevant, widely adopted, and directly improves sales performance, including win rates, deal quality, and sales productivity. This role partners closely with US Sales Leadership to deliver onboarding, sales training, and manager-enabled coaching programs, embedding capability into daily execution and ensuring training translates into measurable business outcomes, not just completion. Key Responsibilities Adapt Training for the US Market Localize and evolve commercial training to reflect US customer segments (Hospital, Retail, LTC, National Accounts) Competitive landscape and buyer dynamics Identified US sales team capability gaps Ensure training reflects US deal complexity, multi-stakeholder buying journeys, and capital selling realities. Translate sales strategy into integrated, end-to-end learning journeys (e.g., onboarding, development, advanced capability building). Execute New Hire Readiness Program Own US execution of new hire readiness, including instructor-led onboarding (ILT), pre-start home study programs, structured 90-day ramp and certification model. Ensure all reps are certified, confident, and ready prior to independent selling, with clear readiness standards and expectations. Deliver High-Impact Field Training Design and deliver high-impact training through in-person field sessions, virtual learning programs, advanced capability workshops. Primary focus areas include value-based and outcome-driven selling, pharmacy operations and workflow discovery, competitive positioning, and complex capital and multi-stakeholder deal execution. Enable Manager-Led Coaching Implement and embed the global coaching framework within the US, enabling frontline managers to drive execution through deal inspection and reviews. Pipeline coaching; execution cadence and operating discipline. Partner closely with sales managers to ensure coaching routines drive consistent inspection, reinforcement, and measurable improvement in deal quality and progression. Embed Training into Sales Execution Rhythm Integrate training into core sales operating moments, including QBRs, deal reviews, pipeline management and forecast calls. Ensure training translates into improved stage progression, deal advancement, increased win rates, deal quality, and stronger forecast accuracy and execution discipline. Inspect training adoption and skill application through deal reviews, pipeline inspection, and coaching routines, course-correcting where behavior change is not evident. Measure Impact & Prioritize Capability Investments Measure training effectiveness using leading and lagging indicators: stage progression quality and deal cycle time, coaching effectiveness and execution consistency, win rates, productivity, forecast accuracy. Prioritize US capability investments based on business performance, deal outcomes, field feedback – scaling what works and retiring low-value activity. Provide Field Insight Back to Global Capture and synthesize insights from sales reps and frontline managers, win/loss analysis and deal execution outcomes. Feed structured insights back into global partners to inform curriculum refinement, identify capability gaps and continuous improvement of commercial readiness. Education & Qualifications Required Bachelor's degree required. 7‑12+ years of experience leading sales enablement, sales training, or commercial capability functions within a large, complex enterprise (Life Sciences experience strongly preferred). Proven ability to deliver training and drive sustained field adoption. Strong understanding of sales process, pipeline management, and execution rigor. Experience working directly with field sales organizations. Preferred MedTech, healthcare, or capital equipment experience. Experience supporting complex, multi-stakeholder sales cycles. Experience working with LMS and digital learning platforms. Benefits Medical coverage Health Savings Accounts Flexible Spending Accounts Dental coverage Vision coverage Hospital Care Insurance Critical Illness Insurance Accidental Injury Insurance Life and AD&D insurance Short-term disability coverage Long-term disability insurance Long-term care with life insurance Anxiety management program Wellness incentives Sleep improvement program Diabetes management program Virtual physical therapy Emotional/mental health support programs Weight management programs Gastrointestinal health program Substance use management program Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit BD 401(k) Plan BD Deferred Compensation and Restoration Plan 529 College Savings Plan Financial counseling Baxter Credit Union (BCU) Daily Pay College financial aid and application guidance Paid time off (PTO), including all required State leaves Educational assistance/tuition reimbursement MetLife Legal Plan Group auto and home insurance Pet insurance Commuter benefits Discounts on products and services Academic Achievement Scholarship Service Recognition Awards Employer matching donation Workplace accommodations Adoption assistance Backup day care and eldercare Support for neurodivergent adults, children, and caregivers Caregiving assistance for elderly and special needs individuals Employee Assistance Program (EAP) Paid Parental Leave Support for fertility, birthing, postpartum, and age-related hormonal changes Bereavement leaves Military leave Personal leave Family and Medical Leave (FML) Jury and Witness Duty Leave Location USA NC - Durham - Roche Drive Salary Range $134,100.00 - $214,500.00 USD Annual Equal Opportunity Employer Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. #J-18808-Ljbffr Becton , Dickinson and Company