Customer Service Representative

Job Title

Location: White Plains, NY

Duration: 6 Months

Hybrid in either: NYC; White Plains, NY; Clayton, MO; Chicago, IL; or Coppell, TX

Tuesday/Wednesday in office

Responsibilities

Assist in resolving intermediate technical issues and troubleshooting.

Conduct intermediate product training sessions for customers.

Monitor and analyze customer usage patterns.

Document and communicate recurring customer feedback to the team.

Collaborate with sales and support teams on customer issues.

Identify and escalate critical customer issues.

Recommend product/service improvements based on customer feedback.

Requirements

Advanced communication skills: Effective verbal and written communication skills.

Customer relationship management: Skills to manage and nurture customer relationships.

Analytical skills: Use basic data to identify trends and insights.

Problem-solving: Intermediate problem-solving capabilities for resolving customer issues.

Product knowledge: In-depth understanding of product features and benefits.

Training skills: Ability to convey information effectively during training sessions.

Project management: Basic project management skills to handle varied tasks.

Technical proficiency: Intermediate proficiency with CRM and other customer support software.

Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook.

A minimum of one year of business-to-business (B2B) client/customer service experience is highly preferred.

Preferred Skills

Strong analytical skills, along with excellent organizational, time management, and multitasking skills.

Ability to absorb product knowledge quickly and process information to apply to company needs.