Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support receivables management for a long-term contract opportunity based in Rollingwood, Texas. This position focuses on maintaining healthy account balances, communicating professionally with customers regarding outstanding payments, and helping resolve billing-related issues in a timely manner. The ideal candidate brings experience across consumer and commercial collections, strong attention to detail, and the ability to manage follow-up activities with consistency and professionalism.

Responsibilities:
• Contact consumer and commercial customers to follow up on overdue balances and secure timely payment commitments.
• Review account histories, open invoices, and payment activity to identify collection priorities and support accurate outreach efforts.
• Investigate billing concerns with customers and internal teams to help resolve issues that may delay payment.
• Maintain complete and up-to-date records of collection activity, customer conversations, and account status in designated systems.
• Monitor aging reports and take appropriate action to reduce past-due receivables while supporting overall cash flow goals.
• Coordinate with stakeholders to escalate high-risk or unresolved accounts and recommend next steps for recovery.
• Prepare routine updates on collection progress, outstanding balances, and account trends for management review.
• Use business tools such as NetSuite and Gmail to manage correspondence, track collection efforts, and organize account-related communication.• Experience handling both commercial and consumer collections in a detail-oriented business environment.
• Working knowledge of credit and collections practices, including account follow-up and dispute resolution.
• Familiarity with billing collection processes and the ability to address payment-related concerns accurately.
• Proficiency using NetSuite, email platforms, and other systems to document activity and manage workload.
• Strong verbal and written communication skills with the ability to handle sensitive payment conversations tactfully.
• High attention to detail and solid organizational skills for managing multiple accounts and deadlines.
• Ability to work independently while maintaining consistent follow-through on outstanding receivables.