Collections Specialist

Collections SpecialistWe are looking for a Collections Specialist to support receivables management for a long-term contract opportunity based in Rollingwood, Texas. This position focuses on maintaining healthy account balances, communicating professionally with customers regarding outstanding payments, and helping resolve billing-related issues in a timely manner. The ideal candidate brings experience across consumer and commercial collections, strong attention to detail, and the ability to manage follow-up activities with consistency and professionalism.Responsibilities:Contact consumer and commercial customers to follow up on overdue balances and secure timely payment commitments.Review account histories, open invoices, and payment activity to identify collection priorities and support accurate outreach efforts.Investigate billing concerns with customers and internal teams to help resolve issues that may delay payment.Maintain complete and up-to-date records of collection activity, customer conversations, and account status in designated systems.Monitor aging reports and take appropriate action to reduce past-due receivables while supporting overall cash flow goals.Coordinate with stakeholders to escalate high-risk or unresolved accounts and recommend next steps for recovery.Prepare routine updates on collection progress, outstanding balances, and account trends for management review.Use business tools such as NetSuite and Gmail to manage correspondence, track collection efforts, and organize account-related communication.