Engagement Manager

Scale's Generative AI business is continuing to see tremendous growth and expansion. As an Engagement Manager, you will be own frontier AI lab customer relationships, directly overseeing ongoing projects, driving new demand generation, and working cross-functionally with Operations, ML, Engineering, Finance and other internal stakeholders to ensure the seamless execution of Scale's GenAI products and services. Essentially you are the bridge connecting customer success with how Scale's operations and product teams execute and deliver.

The ideal candidate is organized, execution-focused, and thrives on managing complexity. Precision across tracking, documentation, and customer follow-through builds the trust that earns Scale more work.

You will:

• Own end-to-end account management for assigned customer work, from opportunity scoping to project kickoff through completion.
• Manage customer communications, action items, and follow-ups across multiple concurrent projects.
• Act as a consultative thought partner to Scale's customers, shaping customer needs into defined project delivery outcomes.
• Monitor delivery attainment against customer throughput and quality standards, proactively identifying risks and escalating blockers with proposed solutions
• Partner cross-functionally with operations, engineering, and planning teams to improve delivery efficiency and drive better outcomes for customers

Ideally you'd have:

• 3+ years of work experience in consulting, technical program management, or project management.
• 2+ years of experience in B2B client-facing roles.
• Work experience in a high-growth company environment, working cross-functionally and wearing multiple hats.
• A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field)
• Ability to understand the ML training lifecycle and discuss use cases meaningfully with technical customers

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: $160,800—$201,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at View email address on click.appcast.io. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision .

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