Production Support Analyst
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The IT Production Support Assistant works under the guidance of a Team Lead or Section Manager to support critical production applications running in IBM Mainframe and mid-range computing environments . This role is responsible for executing, monitoring, troubleshooting, and maintaining production workloads while ensuring operational stability and adherence to established standards. Responsibilities :Monitor, execute, troubleshoot, and manage production jobs in IBM Mainframe and mid-range server environments .Create, schedule, submit, hold, cancel, and monitor batch jobs using Control-M scheduling software Support mainframe COBOL application s by promoting program packages and source code components using Endevo r
- Manage and resolve incident tickets using service management/tracking tools (e.g., Cherwell), ensuring proper documentation and resolution updates
Vacancy posted 4 days ago
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