IT Support Specialist

Description We are growing our IT team and are looking for a contractor IT Support Specialist who is passionate about technology and enjoys helping people. This role will help support us in our 4 C’s: Clients, Carriers, Community, and Coworkers and is ideal for someone who is friendly, approachable, and can build positive relationships while delivering exceptional technical support. This role is primarily in-office and combines Help Desk support with systems administration. Approximately 50% of the role focuses on providing technical support to employees, while the other 50% involves supporting our IT infrastructure, Microsoft 365 administration, network administration, device management, security, and IT projects. We're looking for a proactive problem solver who communicates effectively, enjoys working with people, and thrives in a collaborative environment. Essential Duties and Responsibilities End User Support (50%) Provide Help Desk support, resolving approximately 50% of daily technical support requests. Troubleshoot hardware, software, networking, Microsoft 365, and connectivity issues. Perform user onboarding and offboarding, including account creation, access management, and equipment provisioning. Image, deploy, and manage laptops and other IT hardware. Systems & Infrastructure Manage and maintain network infrastructure, servers, devices, and core IT systems. Administer support through the Microsoft 365 Admin center including, Entra ID, Intune Endpoint Manager, Exchange online, Azure AD, etc. Perform preventative maintenance and participate in infrastructure improvements and IT projects. Security & Documentation Respond to security incidents, implement remediation, and support cybersecurity initiatives. Create and maintain technical documentation, knowledge base articles, and standard operating procedures. Participate in a rotating on‑call schedule to provide after‑hours support when needed. Qualities Associate degree in Information Technology (or equivalent experience). 3+ years of IT support or systems administration experience. Strong troubleshooting, communication, and customer service skills. Self‑motivated, collaborative, and eager to learn new technologies. Preferred Experience Networking fundamentals (DNS, DHCP, VLANs, routing) Microsoft 365, Exchange Online, Intune, Azure, and Entra ID Active Directory and Group Policy Wireless: Ruckus · Firewall: WatchGuard · Endpoint protection: Panda, Huntress · Backup: Barracuda Preferred Certifications CompTIA A+, Network+, or Security+ Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Azure Administrator Associate Microsoft Certified: Security Administrator Associate #J-18808-Ljbffr