Call Center Scheduler, Access, (Novato), Full-Time, Days

Call Center Scheduler

About MarinHealth: Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Job Description Summary: The Call Center Scheduler greets patients verbally on the phone and respond to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.

Essential Functions and Responsibilities:

• Proficiency in typing, filing and aptitude to learn office software
• Good verbal and writing skills and a strong sense of organization
• Team oriented with a strong belief in customer service
• Ability to interpret and apply relevant insurance information when scheduling appointments
• Use EMR/EHR
• Use scanners, copiers and other office equipment
• Knowledge of proper telephone etiquette
• Ability to exercise initiative decision-making and problem solving
• Ability to manage multiple tasks in a busy clinical environment
• Ability to prioritize tasks and manage time efficiently
• Strong organization and verbal communication skills

Qualifications:

• High school diploma required; post-secondary education preferred.
• Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
• Previous customer service experience preferred.
• Electronic medical records experience preferred.
• Basic computer/keyboard knowledge.
• One year experience in providing customer service either via phone or in person focused on patient care experience
• Ability to type 60 wpm

Accommodation: Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources.

C.A.R.E.S. Standards: MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication, Accountability, Respect, Excellence, Safetywhich foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations: To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation: The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment: All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.