Wholesale Sales Support Representative

Job Category: Sales / Business Development Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact. The Wholesale Sales Support Representative’s main responsibility is to provide exceptional service to Wholesalers and Corporate Accounts by ensuring quality responses to the flow of incoming calls and orders. If you are an enthusiastic self-starter, goal driven, love customer service and have an interest in the pharmaceutical industry, then we are looking for you! Your Position: Remote Travel required Up to 6 weeks/year The opportunity Responsibilities & Duties Business Development Support Support the Business Development sales team with their account requests Process and set up inventory for accounts Provide administrative and data integrity assistance Set Up Sub-Accounts for Wholesale clients Participate in the weekly team meetings and provide feedback/suggestions for improvement Process Orders for Wholesalers and Corporate accounts Process dropship and EDI orders for Wholesale and Corporate accounts Verify inventory in stock & provide tracking details for orders Follow up on shipping or FedEx discrepancies Advise Wholesale accounts on any delays and issues with their orders Customer Complaints, Returns and Credits Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed Enter Return Authorizations and request appropriate paperwork Submit credits to be issued for clients and Wholesale accounts Qualifications Up to one (1) year experience in customer service Excellent communication skills required; fluent English (oral and written) Ability to work in a fast-paced environment and to manage stress effectively Goal oriented with a drive to continuously learn Positive language and an ability to read customer needs Knowledge of Microsoft Office (Excel, Word and Outlook) What’s in it for you Work/LifeBalance –PTO, vacation policy and paid statutory holidays Invest in your health – Group Benefit plan and health savings account Your Future is Bright – Opportunities to learn and grow within Medisca Save for your Future – Medisca contributes to a 401k plan when you invest in the plan Help us grow – Employee Referral Program We like to have fun – company events throughout the year We invest time and resources into making sure Medisca is as good as the people we hire. We thank all applicants for their interest; however, only candidates to be interviewed will be contacted. We are an equal opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Medisc