Content Management Coordinator

This role is subject to a flexible hybrid work arrangement requiring a minimum of 2 pre-determined days per week in our mid-town office.

SUMMARY

The Content Management Coordinator is responsible for day-to-day web site content management support for various CRF websites, including TCTMD. The position to start will focus primarily on implementation of compelling editorial and clinical content for TCTMD as well as website updates for stakeholders. S/he will work with all available resources including internal staff and external vendors to assure constant updates are performed to the website. S/he will create and maintain fresh content for the website and remove all dated content as necessary.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain website operations; assuring the website is functioning on the world wide web at appropriate speed and access with minimal to no unscheduled down time.
• Develops editorial calendars and manages content gathering/editing/approval/posting.
• Works with Content Manager & Associate to develop, post, and publish content in a timely fashion.
• Works with writers and editors to post news articles in a timely fashion.
• Reviews content as it is received and edits content for appropriateness.
• Uploads content into the various Content Management Systems (CMS), such as Drupal, Craft, and others, including assigning metadata, scheduling permissions, and tags.
• Works with clients and prospective clients to develop and manage content from new programs and sponsorship opportunities.
• Integrates self into team environment comprised of marketing professionals, copy writers, editors, graphics web developers, and other writing and meetings professionals.
• Prioritizes information that needs immediate attention in a busy website environment.
• Maintains strong understanding of site architecture and infrastructure including CMS applications and limitations.
• Tracks and reports relevant site analytics for content using Google Analytics.
• Maintains and posts content to social media channels, including but not limited to LinkedIn, Facebook, Instagram, X and YouTube.
• Ensures content from conferences, including videos, PPT/PDFs presentations, and news, is posted in a timely manner and supports the user experience.
• Performs other duties as assigned.

QUALIFICATIONS

• Bachelor's degree.
• Minimum of 2-3 years of online content management and social media marketing. Medical communications or pharmaceutical ad agency experience is a plus.
• Must be proficient with Microsoft Outlook, Excel, Word, PowerPoint, and all web browser platforms.
• Experience working with Photoshop is a plus.
• Working knowledge of HTML and CSS.
• Hands-on experience managing CMS platforms and executing across corporate social media channels (LinkedIn, Facebook, Instagram, X, TikTok, YouTube); familiarity with open-source CMS (Drupal, Craft, WordPress) preferred.
• Demonstrated ability to achieve results working with multiple teams.
• Strong verbal and written communication skills and the ability to present information effectively to groups.
• Solid analytical, technical, and problem-solving skills.
• Must possess excellent communication skills, patience, professionalism, and ability to effectively interact with staff and management alike.
• Ability to verbally communicate effectively with CRF staff, physicians, senior managers and their assistants, vendors, industry professionals and event attendees.
• Ability to communicate effectively when writing e-mail, reports, and letters.
• Ability to read and interpret CRF policies and memos.
• Strong focus on accuracy, attention to detail, and organization.
• Must be able to prioritize, and possess excellent communication skills, an assertive personality, and ability to multi-task in a fast paced and, at times, noisy environment.
• Must be willing to learn subject matter.

BENEFITS

• Choice of health plans include medical, Dental, and vision coverage
• Company-paid short-term and long-term disability and life insurance
• Health and dependent care flexible spending accounts
• Pre-tax travel expenses through TransitChek program
• 401(k) plan
• Generous paid time off (PTO)
• Fourteen paid holidays each year

COMPENSATION

The hiring range for this position is $52,000 - $58,000 per year. The annual salary that will ultimately be offered to the successful candidate will depend on job-related knowledge, education, skills, and experience.

CONTACT INFORMATION

To be considered for this opportunity, please submit your resume.

Be sure and visit our web site to learn more about how we strive to enhance and save patient lives every day

CRF is an equal opportunity employer.