Resident Service Coordinator

Job Description

Job Description

Resident Service Coordinator

PSH (Primrose)

Under the supervision of the Permanent Supportive Housing Director; the Resident Services Coordinator is responsible for assessing resident needs, developing and/or identifying programming to meet those needs, making resource information available to residents, and providing linkages to needed services to residents living in permanent supportive housing developments.

• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to offer residents, the opportunity to assist their community and to guide them towards appropriate services and resources.
• Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs.
• Develop strategies to link residents with needed services, including in overcoming various barriers that might impede access to services.
• Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing onsite services to residents and the community.
• Implement priority programs and essential activities through partnerships with other communitybased service providers/organizations. When other service organizations are not available, may deliver direct services.
• Participate in the development of pilot programs to test new models of service delivery and carry out implementation of specified programming at assigned properties.
• Collect required data for all programming offered, record data in the database and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies.
• Evaluate outcomes of regularly scheduled onsite programs and services as required for quality improvement.
• Report child, dependent adult and elder abuse and neglect according to State law.
• Obtain appropriate releases to interact with others on behalf of the resident. Maintain confidentiality appropriately.
• Work with property staff and community agencies to identify and address resident problems before they reach crisis proportions.
• Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors.
• Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed.
• Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.
• Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required.
• Participate in relevant local, regional, state and/or national organizations as assigned.
PREFFERED SKILLS and/or ABILITIES
• Knowledge of services available in Los Angeles County. Understanding of procedures and eligibility for federal and state entitlement programs and legal liability issues related to service coordination.
• Ability to develop effective working partnerships with various types of community groups and institutions.
• Function effectively in an environment with diverse cultures, multiple perspectives, and competing needs.
• Demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource.
• Motivate individuals to actively participate in services.
• Ability to effectively facilitate meetings and community gatherings.
• Proficient with MS Office (i.e., Microsoft Word, Excel, and Outlook).
• Experience with HMIS and ICMS is helpful.
• Ability to work independently and as part of a team

Demonstrated ability to establish trusting, confidential relationships.

• Proven ability to work with diverse groups in cooperative problemsolving and consensus building.
PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
1. Standing and sitting for long periods of time along with being able to move and walk to various locations; climbing, stooping, kneeling, reaching, pulling, pushing, bending, twisting, and lifting (20-25 lbs.).
2. Ability to see, hear and talk clearly in order to receive instruction and to give instructions.
3. Reading skills, writing skills, judgment and decision-making capability.
4. Ability to be self-directed in work and also work well with others as part of a case-work team.
5. Work indoors in temperature controlled environment.
6. Ability to work well under highly stressful conditions, to interact with needy clients, to set realistic goals, to establish healthy boundaries.
7. Ability to respond effectively to the most sensitive inquiries or complaints.
8. High level concentration and attention to detail for extended periods of time required.
9. Ability to quickly organize and communicate thoughts and to understand communications from others.
10. Ability to work independently, with others, around others, have verbal contact with others, face-to-face contact with others and prioritize work and make decisions.
KNOWLEDGE, SKILLS AND ABILITIES:
• Must be empathetic and have excellent listening skills.
• Knowledge of social service, welfare, legal, corrections, health care, substance abuse, alcoholism, mental health care, and other systems associated with target population.
• Clear, complete speech and communication skills.
• Ability to advocate effectively on behalf of low income and/or homeless clients.
EDUCATION and/or EXPERIENCE
• 4year college degree in social work, sociology, psychology, or related field; OR 2 years of experience and/or training in community development, social services or related field; OR equivalent combination of education and experience required.
• Training or experience working with diverse cultures and specific populations, depending on the property. Experience with populations such as seniors, people with developmental disabilities or chronic mental illness, SUDS, HIV/AIDS may be helpful or required.
• Crisis and mental health experience preferred.
• Experience conducting community assessments, applying the principals of conflict management and/or deescalation techniques, and organizing community groups, events, and programs preferred.
• All employees must be fully vaccinated against COVID19, and must submit proof in the form of an immunization card or proof provided by the agency that administered the vaccine(s) before an offer of employment can be made.