Customer Support Representative
Cube Hub Inc.
Job Location: Johnston ,IA 50131 (Hybrid) Local Candidates Only: Candidates must currently reside within a reasonable commuting distance as this is a 4 days onsite position with an option to Work from home on Friday. Relocation assistance is not available. Duration : 24+ month contract with a high possibility of extensions Shift: Any 8-hour shift between 7:00 AM–6:00 PM CST, Monday–Friday. Available shifts are 7:00 AM–3:30 PM, 8:00 AM–4:30 PM, or 9:30 AM–6:00 PM. Actual Skills Required: (4–5 Keywords from the JD) Call Center Customer Service Customer Support Troubleshooting Microsoft Office Job Title: Customer Support Representative Job Description E-Commerce Customer Support Representative Primary Duties and Responsibilites Handle inbound customer/dealer calls and occasional emails regarding orders and products. Make outbound calls for follow-ups and issue resolution. Document all interactions in the case management system. Required / Must-Have Call Center experience 6+ months of customer service/support experience Researching and troubleshooting skills Willingness to work occasional overtime and holidays Reliable work history and proven dependability Reliable home internet and distraction-free workspace Additional Notes Training: 8:00 AM–4:30 PM for approximately 6 weeks. Full productivity: Expected within 3–4 months. Travel: Limited local travel, approximately twice a year Retention bonuses and pay increases are offered at 6, 12, and 24 months of employment #J-18808-Ljbffr
Vacancy posted 4 days ago
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