CRM Manager

What you will do at GoHenry:

• As a key member of the Product team, partner with our development squads, as well as Marketing, Customer Support and Legal to own campaigns from inception to execution and iteration.

• Manage GoHenry's CRM channels – email, push and SMS – defining the right message, audience, and timing across each.

• Define and build campaigns with clear hypotheses, KPIs, and segmentation strategies based on user behaviour and data signals.

• Collaborate with Data Engineering and Data Analytics to build robust data flows that provide our measurement infrastructure.

• Implement and scale testing frameworks (e.g., A/B, MAB) to improve performance.

• Monitor performance at the campaign and cohort level; translate insights into action and iteration.

• Develop a deep understanding of GoHenry products, identifying barriers to account activation, drivers of cancellation and important engagement levers.

• Continuously review and assess CRM processes and workflows, providing recommendations to improve them.

• Maintain a roadmap of key projects and priorities, including forecasts and goal targets.

• Coach and develop our CRM Executive, providing clear direction and helping them grow their craft.

What you will bring to GoHenry:

• Proven track record: 5+ years of experience in Lifecycle Marketing, CRM, or customer engagement roles (preferably in subscription, fintech, or consumer SaaS).

• Deep understanding of metrics: Across acquisition, activation and retention, with the ability to interpret results and apply learnings at scale.

• Platform proficiency: Experience with automation platforms like Customer.io ; experience with segmentation, personalisation, and conditional logic.

• Collaboration: A natural cross-functional partner who drives clarity, alignment, and accountability from brief intake through launch and post-campaign analysis.

• Customer empathy: The curiosity to understand the unique needs of families and deliver inclusive experiences that strengthen connections between them.

• Standard-setter: The drive to raise the bar for how we communicate with our customers.

• Bias for action and continuous improvement: A drive to always test, always optimise, raise the bar for our customers and your colleagues, and find a way to get things done – no matter how hard the problem.

What’s in it for you?

All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), and great company events!

Plus:

• GoFlex - Work from Home, Office, or a mix of both

• Your Birthday Day off

• Excellent Induction & onboarding programme with ongoing learning & development throughout your career

• A choice between Bupa Health Cash Plan or Bupa Private Medical

• Death in service – 4x your annual salary from month 1

• Physical and Mental Wellbeing support and platforms for you and your family

• Family-friendly leave policies

• Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service

• Paternity leave – 4 weeks full pay after probation

• Salary Sacrifice options

We’re proud to say

Our work to empower the next generation has been recognised dozens of times since 2012. Most recently:

• Our Money Missions were named ‘Best Financial Education Journey’ in the 11:FS Pulse 2026 annual report

• We won Finder’s ‘Best Kids' Card Provider’ in 2025

• We won City AM Dragon Awards ‘Leadership in Financial Literacy’ award in 2024

• We were named in the Top 100 Most Loved Workplaces in the UK in 2023

• We won the Tech for Good award at the Better Society Awards 2023

• GoHenry kids have donated over £770,000 of their own money to NSPCC via their GoHenry accounts

But we want to go much further, and that’s why we need you.

GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.