Front Office Representative Ophthalmology Per DIem Tucson

Job Title

This position is responsible for providing personalized coordination, clarification and communication of all financial aspects of care continuum, including insurance and authorization verification, registration, financial counseling and claims research.

Location: 707 N. Alvernon Way, Tucson, AZ

Hours: 8:30am to 5:30pm Monday - Friday

30-40 Hours per week

Core Functions:

• Performs pre-registration/registration processes.
• Verifies insurance coverage and obtains authorizations and notifications throughout the patient's treatment.
• Provides financial counseling to patients and their families and serves as the primary resource throughout the patient's treatment.
• Provides financial advocacy, assistance and support to patients and families, as needed.
• Acts as a liaison between patient/PFS department/payer to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.
• Calculates patient liability according to verification of insurance benefits, collects deposits and co-payments.
• May provide leadership and training to other members of the financial team and serves as a resource for internal and external customers.

Minimum Qualifications:

• Requires knowledge as typically obtained through an Associate's Degree, with a focus in social work, healthcare administration or finance.
• Requires knowledge of medical terminology and an understanding of all common insurance and payor types, authorization requirements and alternative financial resources as typically obtained through a minimum of three years of diversified experience in a hospital Patient Registration/Financial Services setting.
• Must have highly developed interpersonal, communications and human relations skills.
• Must also possess accurate and efficient keyboarding skills, strong organizational and time management skills and flexibility in responding to multiple demands.

Preferred Qualifications:

• Bachelors degree in social work, healthcare administration or finance preferred.
• Prior experience as a social worker or financial counselor preferred.
• Additional related education and/or experience preferred.

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Our organization supports a drug-free work environment.

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